Vendor Management Lead

WTW•Arlington, FL

1d•Hybrid

About The Position

As the Vendor Management Lead, you will serve as the strategic point of contact for all supplier‑related activities within the Benefits Accounts business. This role is critical in ensuring strong vendor performance, contractual compliance, operational excellence, and effective cross‑functional alignment. You will partner closely with Information Security, Legal, Data Privacy, Procurement, Finance, and Operations to ensure vendors deliver high‑quality, compliant, and cost‑effective services. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

Bachelor’s degree or equivalent professional experience
3–5 years of experience in benefits administration, vendor management, procurement, or supply chain management
Strong understanding of employee benefits programs, compliance, and vendor governance
Proven ability to manage vendor relationships, negotiate contracts, and interpret performance data
Excellent communication, organizational, and cross‑functional collaboration skills
Ability to manage multiple priorities in a fast‑paced environment
Technical knowledge of reimbursement account administration (HSA, FSA, HRA, commuter, tuition, wellness/incentive programs)
Experience leading teams, providing feedback, and supporting performance management

Responsibilities

Serve as the primary liaison between vendors and internal stakeholders.
Oversee day‑to‑day vendor operations and ensure timely, high‑quality service delivery.
Lead regular business reviews, performance evaluations, and risk assessments.
Present vendor performance insights and recommendations to senior leadership.
Mentor junior team members supporting vendor coordination and operations.
Proactively address vendor issues and drive cross‑functional resolution.
Lead end‑to‑end sourcing activities including RFIs, RFPs, vendor evaluations, and selection.
Partner with Procurement and business leaders to identify new supplier opportunities.
Drive strategic sourcing initiatives to optimize service delivery and cost efficiency.
Oversee onboarding activities and ensure seamless transitions for new vendors.
Own the full contract lifecycle for all Benefits Accounts vendors, including drafting, negotiation, execution, renewal, and amendments.
Ensure contract terms accurately reflect scope, pricing, SLAs, KPIs, and regulatory requirements.
Partner with Legal, Procurement, and Data Privacy to assess and mitigate contractual risk.
Maintain a centralized contract repository and ensure timely renewals and governance reviews.
Monitor contract performance and drive corrective actions when deviations occur.
Conduct due diligence and information security assessments for all third‑party vendors.
Ensure adherence to internal compliance standards and regulatory requirements.
Partner with Legal and Data Privacy to manage contractual, regulatory, and operational risk.
Identify compliance gaps and coordinate remediation with internal teams and vendors.
Monitor vendor spend and provide detailed reporting to leadership.
Manage monthly billing cycles, validate invoices, and resolve discrepancies.
Identify cost‑saving opportunities and negotiate improved commercial terms.
Collaborate with Finance to resolve billing, payment, or allocation issues.
Develop and maintain SLAs and KPIs aligned to vendor services.
Track performance metrics and initiate corrective actions when needed.
Leverage vendor management tools to ensure transparency and accountability.
Support team members in interpreting performance data and driving continuous improvement.
Support operational governance and contribute to initiatives that enhance vendor efficiency and value delivery.
Lead cross‑functional efforts to strengthen vendor governance frameworks and long‑term planning.
Troubleshoot vendor‑related project challenges and ensure timely resolution.
Drive continuous improvement across vendor processes, documentation, and controls.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (Washington State only)
Contributory Pension Plan
Savings Plan (401k)