Vendor Management Specialist

State of Maryland • Baltimore City, MD

22h • Onsite

About The Position

The primary purpose of this position is to provide comprehensive oversight and management of contracts. This includes monitoring vendor performance against Service Level Agreements (SLAs), ensuring compliance with the terms of their contract, Code of Maryland Regulations (COMAR), and serving as the primary liaison between the Department and external service providers to ensure the timely delivery of quality services.

Requirements

• Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.
• Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
• Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
• U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Nice To Haves

• One year of experience in vendor management, including contract oversight, monitoring service level agreements, and invoice reconciliation.
• One year of experience in vendor management, specifically dealing with contracts, service level agreements (SLAs), and invoice reconciliation.
• One year of experience in procurement or vendor relations, in an IT setting.
• One year of experience preparing and overseeing a fiscal or non-fiscal budget.
• One year of experience using ADPICS or a similar financial accounting system to track accounting results for procurements.

Responsibilities

• Develop and implement monitoring plans for assigned contracts to ensure all deliverables are met according to the Scope of Work (SOW).
• Maintain the official contract file in accordance with Maryland Department of General Services (DGS) or DoIT standards and OTHS’s SOPs.
• Review and approve vendor invoices, ensuring all charges are accurate, documented, and aligned with the contract’s pricing schedule.
• Establish and track Key Performance Indicators (KPIs) and SLAs to measure vendor success.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (75% paid by the State).
• Option to enroll in dental coverage.
• Option to enroll in accidental death and dismemberment insurance.
• Option to enroll in life insurance.
• Leave granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees