Servicing Travel Advisor III - Chase Travel - Westerville, OH

Military Spouse Corporate Career Network • Westerville, OH

8d • Onsite

About The Position

Join Chase Travel to support internal and external customers with travel reservation questions and complex issues. The Travel Advisor uses problem-solving and service expertise to identify, research, and resolve problems, while delivering a seamless customer experience. The role includes working with external providers to negotiate timely, appropriate resolutions and minimize costs. Advisors also support colleagues by answering questions, coaching on service practices, managing escalations and exceptions, and updating tracking information. The position is onsite in Westerville, Ohio. Work schedules vary and may include evenings and weekends. Candidates must attend scheduled training, which may take place outside their regular work hours. Relocation assistance is not provided; candidates must be local or willing to relocate at their own expense immediately upon hire.

Requirements

• High school diploma or equivalent.
• At least two years of experience in the travel industry.
• Intermediate to advanced knowledge or proficiency with a Global Distribution System (GDS) and/or other technology platforms, including self-booking tools.
• Effective communication and interpersonal skills for managing internal and external customer issues.
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook, and ability to learn technical concepts quickly.
• Excellent time management and multitasking skills, including advanced proficiency using multiple screens in an online environment.
• Ability to work independently and as a team member.
• Authorization to work for any employer in the United States; immigration or employment-visa sponsorship is not available.
• Willingness to work variable schedules during operating hours that include evenings and weekends.
• Ability to attend scheduled training, which may not coincide with regular work hours.
• Must be local to the listed work location or willing to relocate independently immediately upon hire; relocation assistance is not provided.

Responsibilities

• Respond to travel-arrangement inquiries and resolve issues using short- and long-term fixes, root-cause resolution, and customer and company advocacy.
• Collaborate with internal teams to troubleshoot and deliver timely, accurate resolutions.
• Maintain knowledge of client programs, products, and procedures, and support online booking tools and multiple websites.
• Negotiate with vendors and external customers to reach acceptable resolutions, including for loyalty points, redemptions, program exceptions, and fee waivers.
• Maintain call quality standards and appropriate confidentiality.
• Keep the immediate supervisor informed of significant or unusual matters; take corrective action or suggest alternatives as appropriate.
• Assist other Travel Advisors in real time with traveler-policy and booking-application questions, coach them on service best practices, monitor and manage agent errors, escalations, and customer exceptions, and update database tracking information.
• Partner professionally and enthusiastically with internal and external customers and departments to improve quality and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED