Servicing Support Associate

U.S. Bank•Owensboro, KY

7d•Hybrid

About The Position

The Servicing Support Associate provides administrative, operational, and staff support to an assigned group or manager. The role involves reporting, writing, tracking and compiling information, data entry, record keeping, and data maintenance, while ensuring compliance with internal and regulatory standards, guidelines, and procedures. Depending on the work area, duties may include reviewing work quality and productivity, finalizing loan modifications and related documentation, or overseeing vendor management activities within loan workout operations. This role primarily oversees a post-foreclosure portfolio, helping ensure clear and marketable title; conducting homeowners association research and coordinating payments; ordering property valuations; performing quality control of vendor processes; and monitoring shared email boxes for investor requests. The role uses PC-based software for word processing, graphics, and spreadsheets. Specific duties may vary by area. The position requires working from a U.S. Bank location at least three days per week. This team works at the Owensboro site on Tuesdays, Wednesdays, and Thursdays.

Requirements

High school diploma or equivalent.
Two to four years of experience in administrative support activities.

Nice To Haves

Good verbal, grammatical, and written communication skills.
Well-developed reading, writing, and mathematical skills.
Ability to manage multiple tasks or projects and deadlines simultaneously.
Ability to identify and resolve exceptions and interpret data.
Proficiency with PC skills, especially Microsoft Office applications and graphics.
Demonstrated administrative skills and acute attention to detail.

Responsibilities

Provide administrative, operational, and staff support for assigned groups or managers.
Prepare, track, compile, and write reports; perform data entry, record keeping, and data maintenance.
Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
Oversee a post-foreclosure portfolio to help ensure clear and marketable title.
Research homeowners associations and coordinate payments.
Order property valuations.
Perform quality control of vendor processes.
Monitor shared email boxes for investor requests.
Depending on the work area, review and evaluate work quality and productivity standards.
Depending on the work area, review and finalize loan modifications and documentation or oversee the decentralized vendor management unit within the loan workout department.

Benefits

Healthcare benefits, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.