Servicing Support Associate

U.S. Bank•Owensboro, KY

2d•Hybrid

About The Position

U.S. Bank is seeking a Servicing Support Specialist to support the final underwriting stage of the loan modification process for non-performing mortgages. The role completes final eligibility, compliance, and documentation reviews after a borrower successfully completes an approved trial plan. It requires analytical and problem-solving skills, attention to detail, and the ability to work across multiple systems, investor guidelines, and changing procedures. The position handles modifications across multiple investor types, including private investors; income calculations are not part of the role. It requires working from a U.S. Bank location three or more days per week.

Requirements

High school diploma or equivalent.
Six months to two years of experience in administrative support activities.
Ability to work from a U.S. Bank location three or more days per week.

Nice To Haves

Previous mortgage servicing, loss mitigation, underwriting, financial services, or related analytical experience.
Strong analytical and critical-thinking skills, including reviewing detailed information, identifying potential issues, and determining appropriate next steps.
Excellent attention to detail and commitment to accuracy and quality.
Strong problem-solving and research skills, particularly when an answer or solution is not immediately available.
Ability to learn and navigate new software, systems, websites, and processes.
Adaptability and flexibility when systems, procedures, and investor requirements change.
Strong written and verbal communication skills and ability to collaborate with managers, peers, internal partners, and external investors.
Ability to balance production expectations with quality and accuracy.
Openness to ongoing coaching, feedback, training, and continuous learning.
Ability to independently manage assigned cases while knowing when to seek additional guidance or resources.

Responsibilities

Complete final eligibility, compliance, and documentation reviews for loan modifications after successful completion of an approved trial plan.
Verify that required trial payments have been received and applied correctly.
Review loan information to ensure investor, program, flood, and other applicable requirements have been satisfied.
Obtain required investor approvals when applicable.
Finalize modification terms and figures, including delinquent interest, attorney fees, escrow balances, and other relevant amounts.
Support loan modifications across multiple investor types, including private investors.
Review and process assigned cases involving non-performing mortgages.
Navigate systems and resources, including MSP, LMS/Loss Mitigation, and applicable investor websites and tools.
Research investor guidelines and available resources to resolve questions and determine appropriate next steps.
Communicate with internal business lines and external investors, primarily through email.
Maintain accuracy and quality while working toward production expectations and performance metrics.
Adapt to changing investor requirements, system updates, procedures, and business needs.
Participate in ongoing training and apply coaching and feedback to improve quality, productivity, and knowledge.

Benefits

Healthcare, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.