Servicing Support Associate 2

U.S. Bank • Owensboro, KY

4d

About The Position

The Servicing Support Associate 2 provides a broad variety of administrative, operational, and staff support services for assigned groups or managers. The role involves reporting, writing, tracking and compiling information, data entry, record keeping, and data maintenance. The associate ensures work complies with internal and regulatory standards, guidelines, and procedures. Depending on the assigned area, the role may include reviewing and evaluating work quality and productivity standards, reviewing and finalizing loan modifications and related documentation, or overseeing a decentralized vendor management unit within the loan workout department. The associate uses PC-based software for word processing, graphics, spreadsheets, and other tasks. Specific duties may vary by area.

Requirements

• High school diploma or equivalent.
• Two to four years of experience in administrative support activities.

Nice To Haves

• Good verbal, grammatical, and written communication skills.
• Well-developed reading, writing, and mathematical skills.
• Ability to manage multiple tasks or projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and interpret data.
• Proficient PC skills, especially Microsoft Office applications and graphics.
• Demonstrated administrative skills and acute attention to detail.

Responsibilities

• Provide administrative, operational, and staff support to assigned groups or managers.
• Prepare, track, and compile reports and written materials; perform data entry, record keeping, and data maintenance.
• Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
• May review and evaluate work quality and productivity standards for an assigned product line or work area.
• May review and finalize loan modifications and related documentation and policies and procedures to support quality execution of the loan workout process.
• May oversee the decentralized vendor management unit within the loan workout department.
• Use PC-based software packages for word processing, graphics, spreadsheets, and related work.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED