Servicing Support Associate 2
About The Position
The Servicing Support Associate 2 provides a broad range of administrative, operational, and staff support services for assigned groups or managers. The role involves preparing, writing, tracking, and compiling reports; performing data entry; and maintaining records and data. It also ensures work complies with internal and regulatory standards, guidelines, and procedures. Depending on the assigned area, the role may review work quality and productivity standards for a product line or work area. It may also involve reviewing and finalizing loan modifications and related documentation and procedures to support quality execution of the loan workout process, or overseeing the decentralized vendor management unit within the loan workout department. The associate uses PC-based software for word processing, graphics, and spreadsheets. Specific duties vary by area.
Requirements
- High school diploma or equivalent.
- Two to four years of experience in administrative support activities.
Nice To Haves
- Good verbal, grammatical, and written communication skills.
- Well-developed reading, writing, and mathematical skills.
- Ability to manage multiple tasks, projects, and deadlines simultaneously.
- Ability to identify and resolve exceptions and interpret data.
- Proficient PC skills, especially Microsoft Office applications and graphics.
- Demonstrated administrative skills and acute attention to detail.
Responsibilities
- Provide administrative, operational, and staff support services for assigned groups or managers.
- Prepare, write, track, and compile reports.
- Perform data entry, record keeping, and data maintenance.
- Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
- As assigned, review and evaluate work quality and productivity standards for a product line or work area.
- As assigned, review and finalize loan modifications, documentation, and policies and procedures supporting the loan workout process.
- As assigned, oversee the decentralized vendor management unit within the loan workout department.
- Use PC-based software packages for word processing, graphics, and spreadsheets.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- Pension.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
