Servicing Ops Manager - Deposit Intake
About The Position
The Servicing Operations Manager for Deposit Intake leads 8–10 Transaction Processing colleagues and oversees daily, end-to-end deposit processing. The role implements plans, policies, procedures, and systems that advance departmental goals while ensuring regulatory compliance and effective internal controls. It requires cross-functional leadership, clear communication, and data-driven management of performance, capacity, and continuous improvement. The manager also oversees second-shift colleagues and manages time-sensitive exception queues to ensure deadlines are met. The role leads daily operations, fosters an inclusive and engaged team environment, and strengthens individual and team performance through coaching, development, and feedback. It maintains a balanced control environment, promotes fair customer outcomes, manages workflow and staffing against targets while minimizing overtime, and uses performance data to guide capacity planning and continuous improvement. The manager also leads or supports initiatives affecting collateral servicing, including process improvements, system implementations, and vendor integrations. The position is scheduled for 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. It requires working four days per week in the Johnston, Rhode Island office and one day from home.
Requirements
- Two or more years of leadership or people-management experience, with demonstrated ability to coach, develop, and lead high-performing teams.
- Strong knowledge of transaction and check processing.
- Experience managing exception workflows.
- Strong analytical skills and experience using data to guide decisions, improve performance, and support capacity planning.
- Excellent communication and stakeholder-management skills, with the ability to collaborate effectively across teams and with external partners.
Responsibilities
- Lead daily deposit-intake operations and oversee end-to-end deposit processing for 8–10 Transaction Processing colleagues.
- Foster an inclusive, engaged team environment and set clear expectations.
- Coach, develop, and provide consistent feedback to strengthen individual and team performance.
- Maintain a balanced control environment aligned with regulatory expectations.
- Develop, review, and execute policies and procedures consistently and effectively; escalate risks or control gaps when appropriate.
- Promote fair customer outcomes by promptly identifying, escalating, and resolving issues.
- Lead process improvements that enhance customer experience, operational efficiency, and quality.
- Manage workflow and staffing to meet daily targets within standard business hours while minimizing overtime.
- Monitor volumes, productivity, and service-level agreements to optimize resources and reduce operational risk.
- Use performance data to manage team output, guide capacity planning, and support continuous improvement; validate enhancements and measure results.
- Lead and support initiatives affecting collateral servicing, including process improvements, system implementations, and vendor integrations.
- Oversee second-shift colleagues and manage time-sensitive exception queues to ensure deadlines are met.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
