Services Technician Integration Lab

Insight Enterprises, Inc. • Everman, TX

3d • Onsite

About The Position

The Services Technician performs installation, modification, repair, testing, and servicing of systems and communications equipment. This includes hardware and peripherals, software configuration, voice, video and data cabling systems, and networks. The technician supports both Insight teammates and clients onsite. The position is fully onsite at Insight’s Fort Worth, Texas office, with a shift from 2:00 p.m. to 10:30 p.m. CST, and pays $24.00 per hour.

Hardware work includes diagnosing and repairing hardware and peripherals, installing and testing system hardware, identifying defective parts and arranging replacements, completing client-build documentation, and packing and unpacking devices. Networking work includes installing, testing, and configuring network and data communications equipment; installing, testing, and supporting network operating systems and applications; and troubleshooting server hardware. Other duties may be assigned by a manager.

Requirements

• Bachelor’s degree (BA/BS) from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with LANs, WANs, personal computers, messaging, and server software applications.
• Ability to work with both basic-level testing and higher-level testing and documentation when requested.
• Extensive knowledge of Windows operating systems, vendor diagnostics, re-imaging software such as Ghost, Microsoft SCCM, and virus-scan software.
• At least one year of hardware troubleshooting experience, including laptops and desktops for Tier One vendors.
• Familiarity with vendor websites for hardware updates, driver updates, and engineering changes, as well as multiple Tier One products such as IBM, Compaq, HP, and Toshiba.
• A+ certification and at least one vendor hardware certification.
• At least one year of bench and/or onsite service technical experience.

Nice To Haves

• Ability to automate tasks using basic scripting techniques.

Responsibilities

• Diagnose system hardware problems and identify an efficient, cost-effective resolution while minimizing client downtime.
• Install and test system hardware and peripherals, following any special instructions.
• Repair hardware and peripherals and identify defective parts; order replacements using vendor tools such as websites and phone support.
• Complete required client-build documentation, including Insight and vendor paperwork, and return defective products, parts, and paperwork according to company policies and procedures.
• Unpack and pack new and completed devices, following written and verbal instructions.
• Install, test, and configure network and data communications equipment, including switches, routers, firewalls, and VPN devices.
• Install, test, and support Network Operating Systems (NOS) and their applications.
• Provide server hardware support and troubleshooting.
• Perform other duties as assigned by a manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level