Team Lead Integration Lab Services

Insight • Fort Worth, TX

3d • Onsite

About The Position

The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This working-lead role ensures technicians follow approved integration lab work instructions, maintain accurate SAP records, and complete client orders to established quality, service-level, and shipment requirements. The Team Lead is the first point of escalation for provisioning and order-processing issues and partners with lab leadership, engineering, deployment management, inventory control, and shipping to resolve barriers and maintain predictable workflow.

The role is onsite in Insight’s Fort Worth, Texas office, working 2:00 p.m. to 10:30 p.m. CST. Compensation is $34 per hour.

Requirements

• Current CompTIA A+ certification or an associate or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a closely related technical discipline. The alternative qualification pathway is proposed for this role and requires HR approval.
• At least two years of relevant device provisioning, configuration, IT support, integration lab, or bench-service experience, including at least one year troubleshooting laptop and desktop hardware.
• Prior experience coordinating work assignments, training technicians, or serving as a technical escalation resource in a production or service environment.
• Demonstrated proficiency with Windows operating systems, vendor diagnostic tools, hardware and peripheral configuration, software installation, and at least one enterprise imaging or provisioning platform.
• Practical experience with SAP order processing, inventory transactions, status tracking, or production/service workflows relevant to lab operations, and ability to learn and consistently execute site-specific transactions.
• Ability to interpret and follow technical work instructions, maintain accurate records, identify discrepancies, and preserve order and device traceability.
• Ability to work in a high-volume environment, organize competing priorities, meet established service-level requirements, and escalate risks before commitments are missed.
• Clear written and verbal communication, customer-service orientation, sound problem-solving skills, and ability to explain procedures and respond professionally to questions.
• Working proficiency with spreadsheets, email, collaboration tools, and technical documentation applications.

Nice To Haves

• Both an IT-related degree and current CompTIA A+ certification.
• At least one relevant OEM hardware certification, such as Dell, HP, or Lenovo; required before performing vendor-restricted service activities where applicable.
• Experience with Windows Autopilot, Microsoft Intune, Configuration Manager/SCCM, MDT-based client environments, or other approved deployment platforms.
• Experience supporting mobile devices, thin clients, servers, or Apple provisioning workflows where included in the assigned lab program.
• Familiarity with basic networking, LAN/WAN concepts, deployment connectivity troubleshooting, and basic scripting or task automation.

Responsibilities

• Translate supervisor-approved priorities into daily bench assignments based on order readiness, technician training, available capacity, client commitments, and shipping cutoffs.
• Lead shift-start huddles and communicate assignments, quality alerts, priority changes, and operational constraints.
• Monitor order volume, work in process, aging, throughput, and blocked work; rebalance assignments within delegated authority and escalate resource gaps.
• Perform hands-on provisioning and troubleshooting as needed to support production continuity.
• Confirm that the correct approved revisions of client-specific work instructions, build requirements, and acceptance criteria are available before work begins.
• Verify device models, part numbers, quantities, accessories, serial numbers, and asset identifiers against order and pick documentation before bench processing.
• Lead approved operating-system deployment, imaging, modern provisioning, application installation, firmware and BIOS configuration, enrollment, and applicable functional testing.
• Use SAP to review assigned orders, priorities, material availability, processing status, and completion requirements in accordance with site procedures and assigned access.
• Ensure the approved order type and workflow are used for provisioning, production, repair, or rework; route order-type questions to the designated process owner.
• Perform or coordinate required quality-control inspections, configuration checks, functional tests, labeling verification, and documentation reviews.
• Contain nonconforming product, preserve traceability, and coordinate authorized rework and corrective actions with quality and engineering.
• Train and cross-train technicians on approved work instructions, provisioning tools, SAP workflows, ESD practices, and safe device handling; maintain training records as assigned.
• Communicate order status, service-level risks, technical issues, and recovery needs promptly to lab leadership and relevant stakeholders.
• Coordinate with deployment management, client operations, warehouse teams, inventory control, engineering, and shipping to resolve dependencies without making unauthorized client commitments.

Benefits

• Freedom to work from another location, including an international destination, for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree