Services Technician Integration Lab

Insight • Fort Worth, TX

3d • Onsite

About The Position

The Services Technician installs, modifies, repairs, tests, and services systems and communications equipment, including hardware and peripherals, software configurations, voice, video and data cabling systems, and networks. The role supports both Insight teammates and clients onsite.

In the Integration Lab, the technician repairs and tests hardware and peripherals, installs system hardware, troubleshoots problems, and works to minimize client downtime. The technician completes build documentation, prepares defective products or parts for return, orders replacement parts, and unpacks and packs devices. Network responsibilities include installing, testing, and configuring network and data communications equipment; installing, testing, and supporting network operating systems and applications; and troubleshooting server hardware. Other duties may be assigned by a manager.

Requirements

• A bachelor's degree from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with LANs, WANs, personal computers, messaging, and server software applications.
• Ability to work on both basic-level and high-level testing and documentation when requested.
• Extensive knowledge of Windows operating systems, vendor diagnostics, re-imaging software such as Ghost, Microsoft SCCM, and virus-scan software.
• At least one year of hardware troubleshooting experience, including laptops and desktops for Tier One vendors.
• Familiarity with vendor websites for hardware updates, driver updates, and engineering changes, as well as multiple Tier One products such as IBM, Compaq, HP, and Toshiba.
• A+ certification and at least one vendor hardware certification.
• At least one year of bench and/or onsite technical service experience.

Nice To Haves

• Ability to automate tasks using basic scripting techniques.

Responsibilities

• Repair hardware and peripherals by identifying problems and selecting efficient, cost-effective solutions that minimize customer downtime.
• Install and test system hardware, including setup, functional checks, troubleshooting, and following special instructions.
• Complete required client-build documentation, including Insight and vendor paperwork, and prepare and return defective products or parts in accordance with Insight policies and procedures.
• Identify defective hardware parts and order replacements using vendor resources such as websites and phone support.
• Unpack new devices and pack completed devices, following written and verbal instructions.
• Install, test, and configure network and data communications equipment, including switches, routers, firewalls, and VPN devices.
• Install, test, and support network operating systems and their applications.
• Provide server hardware support and troubleshooting.
• Perform other duties as assigned by a manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level