Services Specialist
MCNAUGHTON MCKAY GROUP•Greenville, SC
•Onsite
About The Position
The Services Specialist drives and supports the Services business strategy, including consulting, CORE services, annual recurring revenue contracts, and associated automation hardware and software. Serving as a liaison between The Reynolds Company and Rockwell Automation, this role provides sales engagement, marketing, and commercial leadership to grow revenue. The specialist analyzes market conditions, develops an annual business plan, coordinates implementation across the region, and leads commercial introductions of new services. The role is accountable for revenue performance across assigned services segments and supports multiple locations as required.
Requirements
- Four-year degree or an equivalent combination of skills, experience, or education.
- Three years of experience or knowledge applying Rockwell Automation products or equivalent competitive solutions.
- Ability to travel to customers within the assigned area.
- Ability to determine customer needs and follow through on commitments.
- Ability to maintain a positive attitude in challenging circumstances.
- Strong interpersonal communication, multitasking, attention to detail, and deadline-management skills in a fast-paced environment.
- Strong internal and external customer-service skills.
- Good technical writing and presentation skills, including the ability to present Rockwell Automation’s value proposition to mid-sized and large groups, both commercially and technically.
- Ability to work independently and be self-motivated.
Responsibilities
- Serve as a Services business domain expert and continually build competency within The Reynolds Company sales team.
- Act as the focal point for communications between The Reynolds Company and Rockwell Automation regarding Services business.
- Develop and implement the Services business strategy and commercial sales-growth plan with Rockwell Automation and The Reynolds Company leadership.
- Introduce new Services offerings to the sales team and customers through training, demonstrations, competency-building, marketing coordination, and target-account identification.
- Identify customer needs and design and implement lifecycle services journeys that support desired outcomes.
- Work with Rockwell Automation Lifecycle Services field business leads to provide feedback on target accounts, growth opportunities, commercial information, new offerings, promotions, and competition, and provide assistance as needed.
- Participate in account planning and sales strategy, focusing on acquiring new customers and expanding existing accounts.
- Lead the sales force in promoting Services solutions through presentations, demonstrations, presales, and post-sales support.
- Include value-added services in customer project proposals and product-focused engagements, and promote the benefits of Services to customers.
- Support multiple locations as required.
- Help ensure smooth commercial delivery of multiyear contracts, including invoicing and price changes.
