Services Specialist - On Site Services
About The Position
The Services Specialist performs turnkey installation and termination of electrical conduit, stainless-steel tubing, power and communication cabling, and hardware between a customer transformer cabinet and GE Monitoring and Diagnostic products. The role provides quality on-site and remote service support to customers and serves as a technical resource for installation, troubleshooting, repairs, replacements, and equipment upgrades. The position involves coordinating with customer contacts and internal GE Sales, Service, Engineering, and Product teams, while ensuring safe, high-quality work and professional customer interactions.
Requirements
- Bachelor's degree from an accredited university or college, or a high school diploma/GED with 5 years of experience in Field Services and Maintenance.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
Nice To Haves
- Minimum of 2 years of advanced experience in Services and On-Site Services.
Responsibilities
- Install and service state-of-the-art transformer monitoring equipment.
- Manage installation projects and coordinate with customer contacts and internal GE Sales and Service teams.
- Troubleshoot and find faults to the printed circuit board (PCB) level.
- Work with customers on job planning, execution, follow-up, and sales support, and coordinate internally to ensure process excellence.
- Conduct field work in compliance with applicable EHS regulations and maintain accurate employee safety practices.
- Act as a primary technical resource for on-site work and lead resolution of engineering and product issues.
- Provide technical direction to skilled labor at customer sites, ensuring work meets quality standards and maintains a professional image for the customer and GE Vernova.
- Provide on-site and remote installation and service direction, including repairs, replacements, and rebuilds across different equipment vintages, sizes, and applications.
- Provide timely, accurate, and professional reports for internal and external audiences.
- Provide, audit, and implement quality-control requirements for on-site repairs and upgrades in compliance with Engineering and Product Department standards.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to a Health Coach and a 24/7 nurse-based resource.
- Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
- GE retirement savings plan with a 401(k) savings opportunity, company matching contributions, and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability insurance or benefits.
- Life insurance.
- Paid time off for vacation or illness; the posting also lists permissive time off.
- 12 paid holidays.
- Discretionary annual bonus eligibility.
- Overtime eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
