Services Specialist
About The Position
The Services Specialist drives and supports the Services business strategy, including consulting, CORE services, Annual Recurring Revenue contracts, and related automation hardware and software. The role serves as a liaison between The Reynolds Company and Rockwell Automation, providing sales engagement, marketing, and commercial leadership to support growth. It analyzes market conditions, develops an annual business plan, and coordinates regional implementation. The specialist leads commercial introductions of new services, including target setting, marketing, performance, and sales management, and is accountable for revenue performance in assigned service segments. The position acts as a Services domain expert and supports the sales team through training, demonstrations, competency development, and customer engagement. It works with Rockwell Automation and company leadership, marketing, sales teams, and field business leads to identify growth opportunities, plan accounts, promote service solutions, and support customer projects and multi-year contracts. The role supports multiple locations as required and travels to customers within its assigned area.
Requirements
- Four-year degree or an equivalent combination of skills, experience, or education.
- Three years of experience or knowledge applying Rockwell Automation products or equivalent competitive solutions.
- Ability to travel to customers within the assigned area.
- Ability to determine customer needs and follow through on commitments.
- Ability to maintain a positive attitude in challenging circumstances.
- Strong interpersonal communication, multitasking, attention to detail, and deadline-orientation in a fast-paced environment.
- Strong internal and external customer service skills.
- Good technical writing and presentation skills, including the ability to present Rockwell Automation’s value proposition commercially and technically to medium- and large-sized customer groups, internally and externally.
- Ability to work independently and be self-motivated.
Responsibilities
- Serve as a domain expert for the Services business and continuously build competency within The Reynolds Company sales team.
- Act as the focal point for communications about Services between The Reynolds Company and Rockwell Automation.
- Develop and implement the Services business strategy and commercial plan for sales growth in conjunction with Rockwell Automation and The Reynolds Company leadership.
- Introduce new Services offerings to the sales team and customers through training, demonstrations, competency development, marketing coordination, and target-account identification.
- Identify customer needs and design and implement a lifecycle services journey to achieve desired outcomes.
- Work with Rockwell Automation Lifecycle Services field business leads to provide feedback on target accounts, sales growth opportunities, commercial information, new offerings, promotions, competition, and support needs.
- Participate in account planning and sales strategy focused on new customer acquisition and expansion of existing customers.
- Lead the sales force in promoting Services solutions to existing and new customers through presentations, demonstrations, pre-sales, and post-sales support.
- Incorporate value-added services into customer project proposals and product-centric engagements, and promote the value of Services to customers.
- Support multiple locations as required.
- Ensure smooth commercial delivery of multi-year contracts, including invoicing and price changes.
- Support revenue performance for assigned Services segments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
