Services Representative 1

First Student • Ogden, UT

9d

About The Position

Trip Services Representative 1 is responsible for supporting daily transportation operations by actively monitoring trips, coordinating coverage, and ensuring timely communication with drivers, schools, parents, and transportation partners. This role plays a critical part in maintaining service reliability, minimizing disruptions, and delivering a high level of customer care.

Requirements

• English proficiency is required.
• Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

Responsibilities

• Make outbound calls to parents/guardians, schools, drivers, sub-contractor (TP) companies (transportation partners) and customers in the designated assigned specific area, while providing high level customer service and care.
• Effectively communicates via telephone, email, and chats with team members.
• Continuously monitor the dashboard throughout their shift to ensure timely awareness and response to service needs.
• Proactively review and take appropriate action on various trip categories including: Substitutes Needed, Trips Not Accepted, Trips Not Started, Late Trips, and Open Trips.
• Ensure all issues are addressed in a timely manner, with clear communication and proper escalation when necessary to maintain service reliability and operational efficiency.
• Conduct timely and professional outbound calls to support trip operations, ensure coverage, and address service issues.
• Proactively initiate outbound communication for scenarios including: Late Trip Notifications, Substitute Notifications, Drivers Not on the Road, Transportation Partners communication, and Rescues.
• Ensure all communications are clear, timely, and documented appropriately, with escalation as needed to maintain service reliability and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed