Services Representative 1

First Student • Ogden, UT

8d • Onsite

About The Position

Trip Services Representative 1 is responsible for supporting daily transportation operations by actively monitoring trips, coordinating coverage, and ensuring timely communication with drivers, schools, parents, and transportation partners. This role plays a critical part in maintaining service reliability, minimizing disruptions, and delivering a high level of customer care.

Requirements

• English proficiency
• Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

Responsibilities

• Make outbound calls to parents/guardians, schools, drivers, sub-contractor (TP) companies (transportation partners) and customers in the designated assigned specific area, while providing high level customer service and care.
• Effectively communicates via telephone, email, and chats with team members.
• Continuously monitor the dashboard throughout their shift to ensure timely awareness and response to service needs.
• Proactively review and take appropriate action on various trip categories, including but not limited to: Substitutes Needed, Trips Not Accepted, Trips Not Started, Late Trips, and Open Trips.
• Ensure all issues are addressed in a timely manner, with clear communication and proper escalation when necessary to maintain service reliability and operational efficiency.
• Conduct timely and professional outbound calls to support trip operations, ensure coverage, and address service issues.
• Proactively initiate outbound communication for scenarios including, but not limited to: Late Trip Notifications, Substitute Notifications, Drivers Not on the Road, Transportation Partners communication, and Rescues.
• Ensure all communications are clear, timely, and documented appropriately, with escalation as needed to maintain service reliability and operational efficiency.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• Consideration for employment of qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed