Services Provider Research Coordinator

The Home Depot • Atlanta, GA

2d

About The Position

The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers and maintaining existing installers’ compliance. The coordinator guides new installers through onboarding by explaining compliance expectations, collecting documents, and ensuring Service Providers meet all compliance standards before activation. The role also collects and reviews compliance documents from existing Service Providers to maintain compliance.

The SPRC supports Service Providers and Field Partners with onboarding and compliance processes, provides procedural and technical assistance, and works with appropriate departments to resolve issues. The position reports to the Manager and has no direct reports. Overnight travel is typically required less than 10% of the time.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
• At least 2 years of work experience.

Nice To Haves

• Bachelor's degree preferred.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of presentation software such as Microsoft PowerPoint.
• Ability to collaborate and work effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Home Depot experience in Services or Contact Centers.
• Attention to detail.
• Ability to multitask and manage multiple accounts.
• Ability to work independently and navigate changing priorities, technology, and processes.

Responsibilities

• Guide new installers through onboarding, explain compliance expectations, obtain and verify required documents such as licenses, insurance, and business documents, and ensure compliance standards are met before activation.
• Assist Service Providers with uploading and maintaining required paper and digital documents.
• Assist with The Home Depot badging process and ensure background checks have been properly completed.
• Collect and review compliance documents from existing Service Providers to maintain compliance.
• Support Service Providers and Field Partners through various communication channels by explaining onboarding and compliance platforms and processes.
• Serve as the point of contact for license inquiries and disputes, ensure appropriate partnerships, and escalate issues as required.
• Provide procedural and technical support to the Field and Service Providers.
• Facilitate adjustments to Service Provider operations when business entities change.
• Partner with appropriate departments to resolve Service Provider and Field Partner issues.
• Provide technical system support, additional partner training, profile and contact changes, user administration for THD systems, physical and electronic mail support, and password resets.
• Complete ad hoc special projects to support business needs and develop additional skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED