Services Provider Research Coordinator

Home Depot • Atlanta, GA

1d

About The Position

The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers and maintaining the compliance of existing installers. The SPRC guides new installers through onboarding by explaining compliance expectations, collecting documents, and ensuring Service Providers meet all compliance standards before activation. The role also collects and reviews compliance documents from existing Service Providers to maintain compliance.

The position supports Service Providers and Field Partners by providing procedural and technical assistance, explaining onboarding and compliance platforms and processes, resolving or escalating issues, and coordinating changes to Service Provider operations. It also includes administrative support, system and user administration, training, and special projects as business needs arise. The position reports to the Manager and has no direct reports.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
• Two years of work experience.
• Attention to detail.
• Ability to multitask and manage multiple accounts.
• Ability to work independently and navigate changing priorities, technology, and processes.

Nice To Haves

• Bachelor's degree preferred.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of presentation software such as Microsoft PowerPoint.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Home Depot experience in Services or Contact Centers.

Responsibilities

• Obtain and verify required onboarding documents, including licenses, insurance, and business documents.
• Assist Service Providers with uploading and maintaining required paper and digital documents.
• Support The Home Depot badging process and ensure background checks have been properly completed.
• Support Service Providers and Field Partners through various communication channels to explain onboarding and compliance platforms and processes.
• Serve as the point of contact for license inquiries and disputes, ensure appropriate partnership, and escalate issues as needed.
• Provide procedural and technical support to Field Partners and Service Providers.
• Facilitate adjustments to Service Provider operations following business entity changes.
• Partner with appropriate departments to resolve Service Provider and Field Partner issues.
• Provide technical system support, partner training, profile and contact changes, user administration for THD systems, physical and electronic mail support, and password resets.
• Complete ad hoc special projects that support business needs and develop additional skills.
• Collect and review compliance documents from existing Service Providers to maintain compliance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED