Services Operations Leader

Trane Technologies•Minneapolis, NC

10d•Hybrid

About The Position

The Services Operations Leader is an integral member of the leadership team for Thermo King’s growing company-owned dealer network. This role shapes service strategy, improves operating performance, and drives profitable growth across service and parts. The leader defines and leads the service operating model across locations nationwide, creating a more standardized, disciplined, and scalable services organization. The role leads the design, deployment, and continuous improvement of the Business Operating System for service operations, establishing standards for service execution, parts performance, process discipline, and operating rigor. It drives consistency, productivity, performance visibility, and operational excellence across a complex, multi-site network, while aligning area leaders and cross-functional partners around shared priorities. The position also supports operational integration of acquired dealer locations, systems harmonization, and sustained improvement across a geographically dispersed organization. The successful candidate brings deep service operations experience, commercial judgment, field credibility with service teams and technicians, and a record of leading transformation in complex service environments. The role requires strategic and hands-on leadership, regular travel to U.S. branch locations, and an expected travel commitment of 25–50%. The work arrangement is onsite Monday through Thursday, with flexibility to choose the work location on Fridays based on work needs.

Requirements

At least 10 years of progressive leadership experience in service operations, including responsibility for service teams, technicians, and back-office operations in a commercial setting.
Experience designing and deploying best practices, operating disciplines, and performance standards across disparate or uncoordinated teams.
Demonstrated experience leading multi-site service organizations across geographically dispersed operations.
Track record of building, leading, and enabling high-performance teams and service cultures.
Proven accountability for financial performance, including revenue growth, profitability, productivity, and operational results.
Demonstrated success leading organizational change, overcoming execution barriers, and driving adoption across field-based operations.
Ability to lead strategically and hands-on, influence teams, align stakeholders, and deliver results at scale.

Nice To Haves

Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field.
Experience in transportation, commercial vehicle, dealership, industrial service, heavy equipment, or similarly complex service environments.

Responsibilities

Define and lead service operations strategy for Thermo King’s company-owned dealer network, with accountability for standardization, operating performance, and profitable growth across service and parts.
Design, deploy, and continuously improve a scalable Business Operating System to drive consistency, operating discipline, and business results across the national services organization.
Serve as the enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance.
Establish and drive national operating standards, performance metrics, and management routines to improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability.
Identify, develop, and deploy best practices across branch locations with differing levels of operational maturity and consistency.
Analyze service workflows, time and material activity, technician productivity, parts performance, and branch results to identify opportunities for growth, margin expansion, and improved execution.
Build and sustain management reporting, operational dashboards, and information flows that support performance management, decision-making, and organizational planning.
Align branch leaders, service managers, parts teams, technicians, and back-office teams around common operating standards, service expectations, and financial objectives.
Lead operational integration and standardization of acquired dealer locations into a consistent, scalable, company-owned dealer model.
Lead systems harmonization efforts by helping define future-state business processes, organizational design, data discipline, and system adoption across the services organization.
Partner with leadership and cross-functional teams to remove barriers, resolve operational issues, and accelerate strategic initiatives.
Monitor business performance against financial and operational targets and recommend actions to improve growth, profitability, productivity, and customer outcomes.
Provide leadership updates on services business performance, strategic-priority progress, operational risks, and improvement opportunities.
Drive continuous improvement, accountability, and operational excellence across a geographically dispersed field organization.
Travel regularly to U.S. branch locations to assess performance, coach local leaders, reinforce standards, and ensure consistent execution.