Services Coordinator II (Foon Lok East)
About The Position
The Services Coordinator II delivers and engages partners to provide educational, health and wellness, and asset-building programming for residents of MidPen properties. Programs may include after-school and summer programs, academic support and college readiness assistance, ESL, health and education workshops, food security, nutrition and physical activity, economic empowerment, workforce development, rental assistance, and lease education. The role also leads outreach and plans community events and interactions to build resident trust and engagement. The coordinator supports program delivery at assigned locations, promotes resident access to services, coordinates referrals and enrollment support, maintains accurate service records, and works collaboratively with property management, colleagues, and community partners. The position is based at Foon Lok East, a family and supportive property, and requires travel between properties.
Requirements
- A bachelor’s degree in Education, Social Work, Sociology, Gerontology, or a related field and one year of experience and/or training in community development, social services, or a related field; or an equivalent combination of education and relevant experience.
- At least one year of experience in one or more related areas: working with families, adults, and youth in a diverse population; working with youth ages 5–12 in a classroom or after-school setting; or supporting older adults or people with acute health conditions.
- Experience supporting program and service implementation and coordination.
- Experience collaborating with local service providers.
- Strong customer service orientation, relationship-building, and conflict-resolution skills.
- Effective judgment, discretion, troubleshooting, and creative problem-solving when supporting residents.
- Commitment to working with underserved populations and to continuous learning in social services.
- Strong organizational skills, attention to detail, and ability to work independently and collaboratively.
- Clear written and verbal communication skills, including ability to navigate language barriers using translation tools.
- Proficiency with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite.
- Availability to work 9:00 AM–6:00 PM, Monday through Friday, and at least one and potentially two or more evenings until 7:00 PM; occasional weekends are required.
- Ability to travel between properties.
Responsibilities
- Deliver onsite programs and ensure programs at assigned locations meet agreed internal standards, objectives, and applicable regulatory expectations.
- Conduct door-to-door, phone, email, and other outreach to inform residents about available services.
- Engage and promote property-level partners in alignment with Services’ partnership goals and selection criteria, and communicate potential improvements to a supervisor.
- Provide individualized support and service coordination for residents, including referrals and enrollment assistance for specialized programs.
- Provide exemplary customer service and responsiveness to residents.
- Maintain accurate property-level records and files, including entering data and tracking service activities daily, weekly, and monthly.
- Model leadership and a can-do attitude with team members.
- Cultivate collaborative relationships with Property Management and other colleagues.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental, vision, life, and disability insurance
- 403(b) retirement investment
- Employee education reimbursement program
- Paid parental leave
- FSA for childcare, medical, and commuter benefits
- EAP program
- Pet insurance
- Paid time off
- Company holidays
- Wellness days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
