Services Consulting Specialist

FourKites•Chicago, IL

12h•$100,000 - $130,000•Hybrid

About The Position

At FourKites, we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Services Consulting Specialist (SCS), you will serve as the strategic bridge between our Sales and Professional Services teams — supporting prospects through scoping, risk assessment, and requirements gathering while ensuring a smooth, seamless handoff from Sales into Implementation. This is a full-cycle role spanning both net new business development and expansion within our existing customer base. You’ll partner closely with Sales and Customer Success to position high-value services that accelerate time-to-value and drive meaningful business outcomes for customers across the supply chain ecosystem.

Requirements

5+ years of experience in an Implementation or Services Sales support role preferably within a SaaS software organization
7+ years of customer-facing experience, including a portion with enterprise-level clients, in the supply chain space
Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation
Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks simultaneously
Strong analytical skills with the ability to identify root causes and develop effective solutions
Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle
Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite

Nice To Haves

Bachelor's or Master's degree in Business, Computer Science, or a related field
Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders
Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite
Superior presentation skills, including experience presenting to C-level executives
Proven track record of driving successful implementations with enterprise clients
Strong critical thinking skills with the ability to thrive in a fast-paced, agile environment
Ability to travel up to 20% as needed

Responsibilities

Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model
Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites
Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward
Support Sales on RFP responses related to implementation and operations activities
Provide strategic guidance on pilot programs during the pre-sales cycle
Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors.)
Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models
Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope
Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers.
Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.
Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements
Provide the legal team with all scope inputs required for Statement of Work (SOW) creation
Own all redline reviews and responses specific to the SOW
Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and escalate appropriately via Deal Desk Reviews
Partner with Sales and Product on new service offerings and strategic partnerships
Serve as the implementation team's authority on PS fee requirements and scope commitments; maintain appropriate commercial terms under Sales pressure for concessions, with a defined escalation path to PS leadership when alignment cannot be reached
Lead ongoing training sessions with the Sales organization to elevate Professional Services as a value-add and competitive differentiator
Partner with the Solution Advisor (SA) team to deliver best practice training on implementation methodology and prospect scoping
Define, communicate, and enforce the SCS engagement model - including minimum thresholds for assignment, scope boundaries between SCS, SA, and AE, and the process for managing out-of-scope requests routed incorrectly to the SCS team
Own the creation, maintenance, and ongoing updates of all internal and external SCS collateral
Own the creation, maintenance, and ongoing updates of all internal SCS reporting