Delivery Manager, Consulting Services

Adobe•San Jose, CA

1d•Remote

About The Position

Adobe Consulting Services is looking for a Delivery Manager to lead a team of consultants and project managers while ensuring the successful delivery of complex customer engagements. This is a first-line people manager position — you will own both the growth of your team and the quality of what your team delivers for Adobe's enterprise customers. You bring equal parts leadership and craft. You know how to develop people, navigate ambiguity, and hold a high bar for delivery — all at the same time.

Requirements

8+ years in consulting, delivery management, or professional services leadership
2+ years of direct people management experience with a track record of team development
Experience leading complex enterprise implementations across multiple workstreams
Familiarity with Adobe Experience Cloud products or comparable enterprise martech platforms
Proficiency in Agile, Scrum, or hybrid delivery methodologies
Strong risk management instincts and structured problem-solving approach
Executive-level communication and relationship-building skills
Ability to operate across business, strategy, design, and technical domains
Judgment under pressure — You know when to act decisively and when to create space for the team to solve it themselves. You don't escalate problems — you absorb them or resolve them.
Customer centricity — You make decisions through the lens of customer experience and long-term partnership — even when it's inconvenient internally.
Strategic influence — You shape how programs are structured and how teams operate. You bring a point of view and can move people to a better answer.
Operational rigor — You hold a high bar for consistency, process discipline, and delivery quality — and you instill that standard across the teams you lead.
Adaptability — You thrive in ambiguity, pivot quickly when circumstances change, and stay composed when the path forward isn't obvious.
Hands-on leadership — You lead from the front when needed — willing to roll up your sleeves on a deliverable, a difficult customer conversation, or a team challenge.

Responsibilities

Serve as the primary manager for a team of consultants and project managers within Adobe Consulting Services.
Build genuine trust with direct reports through regular one-on-ones, quarterly career conversations, and clear, actionable feedback.
Develop individualized growth plans that connect team members' strengths and aspirations to Adobe's business needs.
Foster psychological safety and a high-performance culture.
Lead through conflict with emotional intelligence.
Actively participate in performance calibrations, compensation reviews, and talent planning in partnership with HR business partners.
Champion inclusion and belonging as a daily practice.
Carry executive-level accountability for the engagements your team delivers — from initial scoping through final customer sign-off.
Serve as the sponsor-level point of contact for customers, building trust that extends beyond any single project.
Establish yourself as a credible thought leader in digital experience and marketing technology.
Define and continuously refine the operating model — how strategy, architecture, design, and technology teams work together and with the customer.
Proactively identify and mitigate delivery risks; serve as the escalation point for project managers when issues require senior judgment or customer management.
Ensure teams apply standardized methodologies and carry forward lessons learned from prior engagements.
Provide substantive feedback on deliverables, solution design, and estimation for current and future phases of work.
Protect the delivery team from scope creep and misaligned expectations; manage out-of-scope requests with professionalism and firmness.
Keep internal stakeholders and customers consistently informed on progress, milestones, and key performance indicators.