Remote ServiceNow Testing Lead (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

11h • Remote

About The Position

IT Concepts dba Kentro is hiring a ServiceNow Testing Lead to support the VA ESOM contract. The role owns test strategy, quality governance, and code standards for the Department of Veterans Affairs enterprise ServiceNow platform. The lead oversees manual and automated testing, advances adoption of ServiceNow Test Management 2.0 and ATF Cloud Runner, and reviews code to ensure platform builds follow ServiceNow best practices. The position partners with VA stakeholders, platform architects, and development teams to guide projects and platform upgrades from planning through production and serves as the program’s quality anchor.

This position can be performed remotely within the United States and supports Eastern Time working hours. The anticipated base salary range is $145,000–$180,000 annually. Final compensation depends on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements. The role supports the Department of Veterans Affairs and requires the candidate to be a U.S. citizen or lawful permanent resident, and willing and able to obtain and maintain Public Trust Clearance.

Requirements

• Master's degree in computer science, information systems, engineering, or another related discipline, or 10 years of additional relevant experience.
• At least 10 years of total relevant experience; this may include experience covered by the other experience requirements.
• Experience providing technical support across system design, system integration, and technical management, including leading teams in developing application and technical plans.
• Extensive hands-on experience testing and validating ServiceNow applications, integrations, and family upgrades.
• Expertise in ServiceNow Automated Test Framework (ATF), including suite design, governance, and Cloud Runner.
• Experience with ServiceNow Test Management, including Test Management 2.0.
• Experience leading UAT with business and government stakeholders.
• Strong knowledge of ServiceNow development best practices and experience performing code reviews.
• Experience managing ServiceNow HI cases and vendor escalations.
• Must be a U.S. citizen or lawful permanent resident (Green Card).
• Must be willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated identification requirements or be willing and able to update current forms of identification in a timely manner to complete the suitability process.

Responsibilities

• Develop test plans and set testing priorities aligned to release schedules, project timelines, and platform upgrades.
• Plan and allocate testing resources and manage workload across testers and project teams.
• Identify, track, and escalate testing and release risks to program leadership.
• Coordinate and escalate ServiceNow HI cases, working with ServiceNow support through resolution.
• Report testing status, defect trends, and release readiness to VA stakeholders and program leadership.
• Coordinate testing activities across development, operations, and functional teams.
• Establish and govern testing processes, standards, and entrance and exit criteria across the platform.
• Lead User Acceptance Testing (UAT) for priority projects and ServiceNow family upgrades.
• Lead the migration to and implementation of ServiceNow Test Management 2.0.
• Provide project coordination and leadership for testing workstreams.
• Define and govern the Automated Test Framework (ATF) strategy, including coverage targets and suite standards.
• Implement, maintain, and optimize ATF test suites to reduce regression effort for releases and upgrades.
• Lead ATF Cloud Runner implementation and define its execution strategy.
• Review code and configurations against ServiceNow development best practices and program standards.
• Guide and mentor developers on solution approach, code quality, and testability.
• Provide technical solution and delivery guidance to development teams.
• Support platform governance to protect instance health and upgradeability.
• Participate in Platform Health meetings and contribute testing and quality insights.
• Participate in Organizational Change Management (OCM) meetings to support adoption of new capabilities.
• Collaborate with platform architects and technical stakeholders on system design, integration, and release readiness.

Benefits

• Paid time off.
• Healthcare benefits.
• Supplemental benefits.
• 401(k) with an employer match.
• Discount perks and rewards.
• Education reimbursement for certifications, degrees, or professional development, subject to IRS limitations.
• Flexibility to take courses, complete certifications, or pursue other professional growth and networking.
• Virtual and in-person employee activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior