Remote PMO Senior Quality Analyst (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

10d • Remote

About The Position

Kentro is hiring a PMO Senior Quality Analyst to support the VA ESOM contract. The analyst will lead quality analytics, data representation, and executive reporting across the ESOM Program, ensuring deliverables and performance data meet contractual requirements, established standards, and client expectations. The role provides senior leaders with reliable insights for program decisions and requires expertise in data visualization and storytelling to turn complex operational data into clear dashboards, executive briefings, and actionable recommendations. The analyst will regularly interact with senior Kentro and government executives, lead performance discussions, and advise on quality risks, priorities, and improvement opportunities.

The position can be performed remotely within the United States and supports Eastern Time working hours. The anticipated base salary range is $100,000–$115,000 annually. Candidates must be U.S. citizens or lawful permanent residents and be willing and able to obtain and maintain Public Trust Clearance. Candidates must also meet updated identification requirements or be willing and able to update their identification documents in a timely manner.

Kentro offers paid time off, healthcare and supplemental benefits, a 401(k) with employer match, discount perks, rewards, and education reimbursement for certifications, degrees, or professional development. The company also supports virtual and in-person social, fitness, wellness, holiday, and community events.

Requirements

• Bachelor's degree in business administration, quality management, information systems, data analytics, project management, or a related field; equivalent relevant experience may be considered.
• At least 7 years of relevant experience in quality assurance, PMO or project controls, performance analytics, or a related field, including at least 3 years developing executive dashboards and regularly presenting to senior leaders.
• Strong command of quality assurance and quality control practices, including root-cause analysis, corrective actions, audit readiness, deliverable governance, and performance measurement.
• Expertise in data representation, visualization, and storytelling, demonstrated through executive dashboards and presentations using appropriate charts, clear comparisons, accessible design, and actionable insights.
• Advanced Power BI proficiency, including interactive dashboard design, refresh management, and report validation; advanced Excel and PowerPoint skills.
• Ability to interact confidently with senior executives, facilitate recurring briefings, respond to challenging questions, and communicate risks and recommendations with sound judgment.
• Experience translating executive reporting needs into trusted metrics and integrating, reconciling, and validating data from multiple sources; ability to explain assumptions and limitations.
• Strong writing, stakeholder management, and prioritization skills; ability to work independently, influence cross-functional teams, mentor peers, and handle sensitive information with discretion.
• Working proficiency with Microsoft Word, Teams, and SharePoint for collaboration, document control, and program reporting.
• Must be a U.S. citizen or lawful permanent resident (Green Card holder).
• Must be willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated identification requirements or be willing and able to update current identification documents in a timely manner to complete the suitability process.

Nice To Haves

• Experience establishing enterprise dashboard governance, shared semantic models, KPI catalogs, data-quality controls, and reusable reporting standards.
• Experience preparing briefings for executive steering committees, program reviews, or government leadership that inform prioritization, resource allocation, or corrective action.
• SharePoint and knowledge management proficiency, including document library organization, metadata and taxonomy, version control, permissions, searchable knowledge repositories, SOPs, lessons learned, and content review cycles.
• Experience with Power Apps and delivery platforms such as Jira and Microsoft Project.
• Proficiency with SQL, API-based data integration, or statistical analysis tools to combine enterprise data and support deeper diagnostic or predictive analysis.
• Experience supporting federal contracts, preferably with the Department of Veterans Affairs, including contractual performance reporting, Section 508 accessibility, and controlled-data requirements.
• Relevant certifications or advanced training in Power BI, data analytics, quality management, ITIL, Lean Six Sigma, or project management; familiarity with ISO 9001 or CMMI.
• Experience applying governed AI-assisted analytics or workflow automation with appropriate human oversight, privacy, and security controls.

Responsibilities

• Lead quality reviews of high-impact program deliverables against contractual requirements, acceptance criteria, approved templates, and quality standards; resolve complex findings with delivery owners.
• Design and maintain executive Power BI dashboards, scorecards, and visual reports representing program performance, quality, service delivery, and customer outcomes.
• Translate complex data into concise executive narratives explaining what changed, why it matters, business impact, and required decisions or actions.
• Establish quality and delivery KPIs, targets, thresholds, and common definitions, connecting operational measures to contractual commitments and program objectives.
• Present in recurring performance reviews and ad hoc briefings to senior Kentro and government executives; answer questions, explain assumptions, and defend analytical conclusions.
• Engage senior stakeholders to clarify decision needs, agree on reporting priorities, communicate emerging risks, and follow through on executive requests and commitments.
• Integrate and validate data from multiple sources; govern data models, calculation logic, refresh processes, access controls, and source-to-report traceability.
• Perform trend, variance, root-cause, and scenario analysis; distinguish evidence from assumptions and communicate uncertainty, limitations, and emerging risks.
• Develop executive presentations and decision briefs that frame options, tradeoffs, recommendations, accountable owners, and next steps for leadership action.
• Lead corrective-action reviews, quality gates, and readiness discussions; escalate unresolved risks and verify corrective and preventive action effectiveness.
• Maintain inspection-ready deliverables and supporting evidence; support internal audits, customer reviews, and contractual performance assessments.
• Standardize and automate recurring analytics and reporting using approved tools while preserving validation, human review, and appropriate data safeguards.
• Mentor analysts in data visualization, metric design, quality review, and executive communication; peer-review dashboards and briefings for accuracy and clarity.
• Improve PMO quality processes, reporting standards, and knowledge reuse; measure improvement outcomes and support Customer Satisfaction priorities.

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401(k) with employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Virtual and in-person social, fitness, wellness, holiday, and annual celebration events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior