Remote Mid-Level PMO Quality Analyst (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

9d • Remote

About The Position

Kentro is hiring a Mid-Level PMO Quality Analyst to support the VA ESOM contract as part of the Value Management Team. The role provides data-driven requirements analysis, quality assurance, and performance oversight for the ESOM Program. The analyst ensures that program requirements, deliverables, supporting data, and approval records are traceable to contractual requirements, established standards, client expectations, and applicable federal guidance.

The position combines requirements traceability, deliverable review, quality analytics, process improvement, and executive reporting. Working with the Value Management Lead, Quality Manager, Reporting Lead, Metrics Team, VA stakeholders, and technical stakeholders, the analyst connects operational performance to VA mission objectives and measurable program value. The role is remote within the United States and supports Eastern Time working hours. The anticipated annual base salary range is $90,000–$105,000.

Candidates must be U.S. citizens or lawful permanent residents and be willing and able to obtain and maintain Public Trust clearance. They must also meet updated identification requirements or be willing and able to update their identification in a timely manner to complete the suitability process.

Requirements

• Bachelor's degree in business administration, quality management, information systems, data analytics, project management, or a related field; equivalent relevant experience may be considered.
• At least 5 years of relevant experience in requirements analysis, performance management, quality assurance, PMO or project controls, deliverable management, data analytics, process improvement, document control, or a closely related field.
• Working knowledge of requirements documentation and traceability, performance measurement, and quality assurance and quality control practices, including validation, root-cause analysis, corrective actions, audit readiness, and process documentation.
• Ability to analyze operational data, identify trends and exceptions, and translate findings into clear recommendations for technical and executive audiences.
• Experience translating stakeholder needs into documented requirements, measurable acceptance criteria, and traceable performance or reporting outputs.
• Proficiency with Microsoft Excel, including formulas, pivot tables, data validation, charting, and structured data analysis; working proficiency with Word, PowerPoint, Teams, and SharePoint.
• Strong written and verbal communication skills, including the ability to produce concise, accurate reports, briefings, procedures, and client-ready deliverables.
• Experience collaborating effectively with remote, cross-functional, and multidisciplinary teams in a deadline-driven environment.
• Strong attention to detail, organization, judgment, and follow-through, with the ability to manage competing priorities and sensitive information.
• U.S. citizenship or lawful permanent resident status.
• Willingness and ability to obtain and maintain Public Trust clearance.
• Must meet updated identification requirements or be willing and able to update current identification in a timely manner to complete the suitability process.

Nice To Haves

• Hands-on experience designing, building, and maintaining interactive Power BI dashboards and executive scorecards, including data modeling, refresh management, and data storytelling.
• Experience establishing dashboard governance, KPI definitions, data-quality controls, user access, and documentation so reports remain trusted, repeatable, and decision-ready.
• Experience with Microsoft Power Platform tools such as Power Automate, Power Apps, SharePoint Lists, or Dataverse to streamline approvals, notifications, intake, and reporting workflows.
• SharePoint and knowledge-management proficiency, including organizing document libraries, metadata and taxonomy, version control, permissions, and searchable knowledge repositories; maintaining SOPs, lessons learned, and content review cycles.
• Experience with Jira, Microsoft Project, Smartsheet, or comparable Agile and project-delivery platforms.
• Working knowledge of SQL, API-based data integration, or other methods for combining and validating data from multiple enterprise sources.
• Experience supporting a federal agency or government contract, preferably the Department of Veterans Affairs, including familiarity with Section 508 accessibility and controlled-data requirements.
• Experience supporting enterprise portfolio reporting or a shared-services model, including requirements-to-metrics mapping and executive communication of program health and mission value.
• Familiarity with ISO 9001, CMMI, ITIL, Lean, Six Sigma, Agile, or other recognized quality and continuous-improvement frameworks.
• Experience using governed AI-assisted analytics, document review, or workflow tools with appropriate human oversight, privacy, and security controls.

Responsibilities

• Elicit, analyze, and document IT business and reporting requirements with VA stakeholders, the Intake Lead, pillar leads, and technical subject matter experts; define measurable acceptance criteria and resolve gaps, ambiguities, and dependencies.
• Maintain requirements-to-performance traceability linking approved intakes and contractual requirements to deliverables, KPIs, source data, supporting evidence, and government reporting outputs; assess the reporting and measurement impacts of approved changes.
• Plan and perform requirements and quality reviews of program deliverables against scope, schedule, acceptance criteria, approved templates, and quality standards.
• Verify deliverables are accurate, complete, accessible, properly formatted, approved, traceable, and supported by required submission evidence.
• Maintain the authoritative deliverable repository, version history, approval records, review comments, and audit trail in accordance with document-control practices.
• Define, calculate, and monitor quality and delivery KPIs with the Metrics Team and VA stakeholders, and connect measures to approved requirements and mission outcomes.
• Create and maintain leadership dashboards and recurring performance reports communicating trends, risks, root causes, and recommended actions; support monthly OMRs, quarterly PMRs, executive briefings, and graphical storytelling aligned with reporting requirements.
• Validate source data, metric definitions, business rules, and reporting logic; investigate discrepancies and coordinate correction of data-quality issues.
• Conduct trend, variance, and root-cause analysis to identify systemic quality risks, emerging issues, and opportunities for preventive action.
• Develop and improve quality gates, checklists, review protocols, templates, and standard workflows across the deliverable lifecycle.
• Log and track quality findings, nonconformances, corrective actions, and preventive actions through closure, and verify corrective-action effectiveness.
• Facilitate readiness reviews with project managers, technical leads, analysts, and subject matter experts, and communicate release or submission risks.
• Facilitate cross-functional working sessions to clarify requirements, review performance variances, and recommend actions that improve efficiency, sustainability, and portfolio alignment.
• Support internal audits, customer reviews, compliance assessments, and evidence requests; maintain organized, inspection-ready records.
• Automate repeatable reporting, notifications, approvals, and quality-control activities where practical while maintaining human review and data safeguards.
• Evaluate responsible uses of AI-enabled and other emerging tools to improve review efficiency, analytics, and knowledge reuse in accordance with program policy and security requirements.
• Capture lessons learned, recommend measurable process improvements, support Value Management, PMO, and Customer Satisfaction priorities, and contribute validated practices and improvement opportunities to the program insights repository.

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401(k) with employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility to take courses, complete certifications, or pursue professional growth and networking
• Company-funded virtual and in-person activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level