SAM Data Team Lead (VA ESOM)

Kentro • UNAVAILABLE, UNAVAILABLE

9d • Remote

About The Position

Kentro is hiring a SAM Data Team Lead to support the Department of Veterans Affairs’ enterprise-wide Software Asset Management (SAM) Remediation program on ServiceNow. This role leads the SAM data team and develops and maintains analytics infrastructure for data-driven decisions across the program. It combines ServiceNow Platform Analytics expertise, team management, and data modeling to turn complex data into actionable compliance and optimization insights. The position supports Eastern Time working hours and can be performed remotely within the United States.

Requirements

• Bachelor’s degree in computer science, information systems, data science, or a related field; 8 years of additional relevant experience may be substituted for education.
• At least 8 years of experience in data engineering, analytics, or business intelligence, preferably in IT asset management or an enterprise platform context.
• Hands-on ServiceNow experience, including Platform Analytics, Performance Analytics, or reporting toolsets.
• Experience designing data models and building analytics solutions that integrate internal and external data sources.
• Strong proficiency in data query languages and tools such as SQL, Power BI, ServiceNow Glide Record, or equivalent.
• Experience with software asset management or IT asset management data, including software usage records, license entitlements, and compliance metrics.
• Strong analytical and problem-solving skills, including the ability to turn ambiguous requirements into structured analytics solutions.
• Excellent verbal and written communication skills, including presenting data findings to leadership and cross-functional stakeholders.
• Must be a U.S. citizen or lawful permanent resident (Green Card holder).
• Must be willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements or be willing and able to update current forms of ID promptly to complete the suitability process.

Nice To Haves

• Experience in federal or compliance-driven environments.
• Experience with ServiceNow Software Asset Management (SAM) Pro, including the normalized software library, reclamation rules, and compliance dashboards.
• Familiarity with predictive analytics or machine learning techniques applied to IT operations or asset management data.
• Experience integrating external data sources into ServiceNow using Import Sets, Data Sources, or Integration Hub.
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – SAM, or Performance Analytics certification, or willingness to obtain one.
• IAITAM Certified Software Asset Manager (CSAM) or equivalent certification.
• Experience supporting VA or other federal agency IT modernization programs.
• Familiarity with Agile/Scrum delivery methodologies in a government contracting context.

Responsibilities

• Lead and manage the SAM Data Team, including day-to-day oversight, task assignment, quality review, and tracking progress against remediation targets.
• Mentor and support staff in career development through recurring one-on-one meetings and performance evaluations.
• Design, build, and maintain ServiceNow Platform Analytics reports and dashboards for software usage, compliance status, and license optimization.
• Translate stakeholder reporting requirements into functional ServiceNow analytics solutions and ensure reports and dashboards are performant, accurate, and accessible.
• Establish and document report naming conventions, data refresh cadences, and dashboard governance standards.
• Design and implement data models for software asset tracking, compliance monitoring, and usage trend analysis in ServiceNow SAM.
• Identify, evaluate, and integrate external sources such as software publisher catalogs, contract data, and procurement records into ServiceNow.
• Collaborate with integration engineers and platform administrators to maintain reliable, documented data pipelines aligned with VA data governance standards.
• Maintain data quality through validation rules, reconciliation processes, and exception-handling procedures.
• Develop predictive analytics models and trend analyses to forecast software usage, license shortfalls, and compliance risks.
• Build automated alerts and exception reports to surface high-priority compliance gaps.
• Analyze software optimization opportunities, including license consolidation, retirement of unused software, and cost reduction.
• Partner with internal and external stakeholders to align analytics outputs with program goals and VA needs.
• Produce recurring and ad hoc analytics reports for project leadership, VA Product Owners, and cross-functional stakeholders.
• Explain complex findings through clear narratives and visualizations for technical and executive audiences.
• Document data models, report logic, integration mappings, and dashboard configurations for knowledge transfer and audit readiness.
• Train and guide team members and stakeholders in interpreting and using analytics outputs.

Benefits

• Paid time off.
• Healthcare benefits.
• Supplemental benefits.
• 401(k) with employer match.
• Discount perks and rewards.
• Education reimbursement for certifications, degrees, or professional development, subject to IRS limitations.
• Flexibility to pursue courses, certifications, and professional growth and networking.
• Company-funded activities, including virtual and in-person happy hours, holiday events, fitness and wellness events, annual celebrations, and charity events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager