About The Position

We are seeking a highly skilled ServiceNow Technical Architect (CTA) to design, scale, and govern complex ServiceNow implementations. The role bridges business needs with technical solutions, with a focus on architecture blueprints, security, and enterprise integrations. The position is onsite in Richmond, Virginia; relocation is acceptable. The stated duration is 6+ months.

Requirements

  • ServiceNow Certified Application Developer (CAD) certification is mandatory.
  • One or more ServiceNow Certified Implementation Specialist (CIS) certifications are mandatory.
  • At least 3 years of ServiceNow architecture experience.
  • Experience designing scalable, secure, and sustainable solution architectures.
  • Knowledge of technical governance, including platform guardrails, instance strategies, and platform health.
  • Experience designing enterprise integrations with external platforms.
  • Expert-level knowledge of the Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
  • Ability to communicate technical strategies to executive stakeholders.
  • Strong understanding of ServiceNow platform best practices and enterprise governance.

Nice To Haves

  • ServiceNow Certified Technical Architect (CTA) certification.
  • Multiple CIS certifications across ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
  • Experience with ServiceNow ITOM, including Discovery, Service Mapping, and Event Management.
  • Background in enterprise architecture frameworks such as TOGAF or similar.
  • Experience with large-scale ServiceNow implementations across multiple modules.
  • Familiarity with DevOps and CI/CD for ServiceNow deployments.

Responsibilities

  • Design scalable, secure, and sustainable ServiceNow solution architectures.
  • Establish technical governance, including platform guardrails, instance strategies, and platform health practices.
  • Design integrations between ServiceNow and external enterprise platforms.
  • Apply expert knowledge of CMDB and the Common Service Data Model (CSDM).
  • Advise executive stakeholders and communicate technical strategies.
  • Design, scale, and govern complex ServiceNow implementations.
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