ServiceNow Technical Architect

Accenture•Kirkland, WA

1d•Hybrid

About The Position

As a Technical Architect with the ServiceNow Business Group, you are an experienced innovator of new applications in ServiceNow. You can architect system solutions with ServiceNow and describe the solution with ease. You’re willing to roll up your sleeves to develop new solutions for our clients. You are an experienced advisor to the C-Suite, crafting the best solutions to meet their business needs. You will provide leadership oversight on critical ServiceNow programs at Fortune 500 clients. You are a continuous learner, taking advantage of new learning opportunities. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. You are able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.

Requirements

Minimum 10 years' experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role, with demonstrated ownership of end‑to‑end solution design.
Minimum 8 years' experience driving enterprise IT transformation and platform strategy, preferably within a consulting or professional services environment.
Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects, including responsibility for technical direction, coaching, and quality outcomes.
Minimum 6 years' hands‑on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.
Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform, including JavaScript and platform APIs (SQL experience preferred).
Minimum 6 years' experience delivering solutions in Agile delivery models (Scrum, Kanban, SAFe, or hybrid/Wagile environments).
Minimum of 3 ServiceNow certifications: System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred).
Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience); if Associate’s degree, minimum 6 years additional relevant work experience.
Executive-level communication skills with the ability to present complex technical concepts clearly and persuasively.
Proven ability to lead at scale, influencing outcomes across multiple teams, clients, and stakeholders.
Strong analytical, systems-thinking, and problem-solving skills in complex environments.
Customer-centric mindset with a focus on business outcomes, platform sustainability, and long-term value.
Demonstrated leadership presence, credibility, and emotional intelligence.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Experience with enterprise data architectures, integrations, or cloud-native patterns.
Cloud migration or modernization experience.
ITIL certification.
Strong background integrating ServiceNow with AWS, Azure, or other enterprise platforms.
Experience building proofs of concept, prototypes, or innovation pilots.
Demonstrated success contributing to sales pursuits, technical wins, or account growth.
Prior experience shaping platform strategy or center-of-excellence models.

Responsibilities

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
Provide technical advisory or architectural guidance to senior client stakeholders, including executives and enterprise architects.
Serve as a technical escalation point on large, complex, or high-risk ServiceNow programs.