ServiceNow Systems Administrator

SAIC

5h • Onsite

About The Position

SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as: Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements

• ServiceNow Administrator experience
• Experience with implementation, troubleshooting, and maintenance of IT systems
• Experience managing IT system infrastructure
• Experience with day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, and mobile devices
• Experience with Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Experience with escalation and communication of status to agency management and internal customers
• Experience supporting dispatch systems and hardware problems
• Experience configuring and managing UNIX, Linux, and Windows operating systems
• Experience installing/loading operating system software
• Experience troubleshooting, maintaining integrity, and configuring network components
• Experience implementing operating system enhancements

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees