ServiceNow Systems Administrator (Junior ServiceNow Developer)

eTelligent Group • Columbia, WA

5d • Onsite

About The Position

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges. As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department. eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges. Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off-site training locations and to ship training aids to these locations. U.S. Citizenship required. Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Requirements

• 3+ years ServiceNow/ESM Platform experience
• 2+ years Federal experience
• Strong knowledge of users, groups, roles, ACLs, and role-based access controls.
• Certified System Administrator (CSA) Required
• Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)

Nice To Haves

• Experience with users, groups, roles, ACLs, and role-based access controls across dozens of business units, while sustaining instance health.

Responsibilities

• Administering ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Managing Service Catalog items, Record Producers, workflows, approvals, and Flow Designer.
• Experience with notifications, events, SLAs, assignment rules, and scheduled jobs.
• Working knowledge of CMDB, CI classes, relationships, data quality, and CSDM concepts.
• Experience with Import Sets, Transform Maps, data loads, and data maintenance.
• Managing update sets and deployments across Development, Test/UAT, and Production instances.
• Experience with instance cloning, upgrades, patches, and release management.
• Ability to perform system monitoring, troubleshooting, debugging, and performance analysis.
• Highlight experience managing Service Catalog items, workflows, ACLs, automated test frameworks (ATF), instance cloning, and patching without disrupting critical enterprise operations.

Benefits

• eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges.
• eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
• eTel provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed