ServiceNow Systems Administrator (Junior ServiceNow Developer)

eTelligent Group LLC•Washington, DC

10h•Onsite

About The Position

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges. As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department. eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges. Place of Performance: Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations. Citizenship: U.S. Citizenship required Security Clearance: Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Requirements

3+ years ServiceNow/ESM Platform
2+ years Federal
Strong knowledge of users, groups, roles, ACLs, and role-based access controls.
ServiceNow Platform Administration
ITSM Modules
User Administration
Security and Access Controls
Flow designer and Workflow
Platform Configurations
Data Management
Reporting and Dashboards
SLAs and APIs Integrations deployment management and ATF (Automated Test Framework).
Certified System Administrator (CSA) Required
Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)

Responsibilities

Administering ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Managing Service Catalog items, Record Producers, workflows, approvals, and Flow Designer.
Experience with notifications, events, SLAs, assignment rules, and scheduled jobs.
Working knowledge of CMDB, CI classes, relationships, data quality, and CSDM concepts.
Experience with Import Sets, Transform Maps, data loads, and data maintenance.
Experience managing update sets and deployments across Development, Test/UAT, and Production instances.
Experience with instance cloning, upgrades, patches, and release management.
Ability to perform system monitoring, troubleshooting, debugging, and performance analysis.
Demonstrate a minimum of 3 years of experience with focus on the complex administration of users, groups, and role-based access controls across dozens of business units, while sustaining instance health.
Highlight experience managing Service Catalog items, workflows, ACLs, automated test frameworks (ATF), instance cloning, and patching without disrupting critical enterprise operations.