ServiceNow Solutions Architect

TEKsystems • Baltimore, MD

1d • $125,000 - $190,000 • Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:
The Solution Architect (SA) position is a leadership position in the organization that is responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solution, Account Interaction, Service Design Development and Practice pipeline responsibilities. A ServiceNow SA has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and contribute input to a larger cross-functional solution.
The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.
This role may require up to 50% travel.

Requirements

• Bachelors Degree or equivalent, relevant experience
• 10+ years’ experience in information technology and/or professional services, with significant emphasis on ServiceNow.
• Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process.
• Frequent interactions with external customers at the Director level or above; normal level of interactions is the CXO level; established consulting and interpersonal skills with 10+ years’ experience
• 7+ years in IT service management/project management delivering projects/programs and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience in managing resources in ITSM/ITL environment.
• IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience.
• Sufficient understanding of Services Outsourcing and Project Management
• ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience
• ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience
• Sales Enablement Ability to develop, market and sell services and products
• Strong conceptual and analytical skills, which demonstrate out of the box problem solving
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
• Team player with experience leading and collaborating cross-teams to deliver successful solutions
• Excellent oral and written communication skills (English language).
• Superior people and personnel management skills.

Nice To Haves

• ITIL Expert Certification Desired, but not required.

Responsibilities

• Gain a clear understanding of customers’ business requirements and their technical requirements.
• Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner.
• Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.
• Consolidate solution status and proposed costing information across the project stakeholders.
• Ensure sales/solution escalation procedures are addressed and communicated to client, consultants, and managers.
• Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.
• Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties.
• Identify and coordinate the solution change control process.
• Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks” with practice and delivery resources.
• Examine customer reference-ability and establish on-going relationships with the customer and account team members.
• Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Understand and manage customer requirements (solution and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
• Ensure solution methodology is understood by team from opportunity assessment to project closeout; sales to delivery knowledge transfer.
• Financial and contractual responsibility for engagement profitability.
• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
• Ensure Sales and Solutions management methodology is followed on all client opportunities.
• Mentor, manage and develop product/project team members. Team size varies from 3 team members up to 8-10 team members.
• Conduct annual reviews and provide feedback throughout the year on employee performance where required.
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Benefits

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees