ServiceNow Practice Lead

DTI • Chicago, IL

6h • Onsite

About The Position

We are looking for a hands-on, entrepreneurial ServiceNow Practice Lead to build and grow our ServiceNow consulting capability within a small but dynamic IT services firm in Chicago, IL. In this strategic role, you will define and execute the vision for the practice, lead end-to-end ServiceNow implementations, and serve as the primary advisor to clients. You'll work closely with senior leadership, manage a lean team, and be directly involved in delivering solutions while scaling the practice to meet growing demand. The ideal candidate brings deep expertise in the ServiceNow platform, a strong consulting background, and the flexibility to wear multiple hats in a fast-paced, evolving environment. You will need to be comfortable working with a lean team, scaling operations as we grow.

Requirements

• Experience establishing a ServiceNow practice within a consulting firm.
• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 10+ years of experience in IT consulting or professional services, with at least 5 years focused on ServiceNow.
• Proven experience leading ServiceNow implementations across multiple modules.
• ServiceNow certifications such as CSA, CIS (ITSM, HRSD, ITOM, etc.), and CTA preferred.
• Strong knowledge of ITIL, Agile delivery, and enterprise architecture principles.
• Excellent communication, leadership, and stakeholder management skills.

Nice To Haves

• Ability to translate business needs into technical solutions and articulate value propositions.
• Familiarity with cloud platforms (AWS, Azure), DevOps tools, and integration strategies.

Responsibilities

• Develop and execute the strategic roadmap for the ServiceNow practice in alignment with company goals.
• Define service offerings and go-to-market strategies for ITSM, ITOM, HRSD, CSM, SecOps, and custom ServiceNow applications.
• Build and lead a team of ServiceNow consultants, developers, architects, and engagement managers.
• Serve as a trusted advisor to clients, providing strategic guidance on ServiceNow implementations and roadmaps.
• Oversee the delivery of complex ServiceNow projects, ensuring high-quality results, on-time completion, and customer satisfaction.
• Partner with clients to design and implement scalable, sustainable, and innovative ServiceNow solutions.
• Collaborate with the sales team to support pre-sales efforts, including RFP responses, solution demos, and scope definition.
• Drive revenue growth by identifying new opportunities within existing accounts and cultivating new client relationships.
• Represent the ServiceNow practice in industry events, webinars, and marketing initiatives.
• Mentor, and retain top ServiceNow talent.
• Manage ongoing training and career development opportunities for team members.
• Promote a culture of innovation, collaboration, and continuous improvement.

Benefits

• Competitive salary and performance-based bonus
• Health, dental, vision, and retirement benefits
• Professional development support and certification reimbursement
• Opportunity to shape the direction of a growing practice within a dynamic consulting firm

What This Job Offers

• Job Type: Full-time
• Career Level: Senior