Senior ServiceNow Lead

SpikeIT Global Solutions, Inc. • Newark, NJ

3h • Hybrid

About The Position

The Senior ServiceNow Lead will be responsible for the configuration, maintenance, and optimization of core ServiceNow modules including Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management. This role involves designing advanced workflows, custom applications, and automations using JavaScript, Glide API, Flow Designer, and IntegrationHub. The lead will also architect secure REST/SOAP integrations with enterprise systems, lead CMDB data modeling, Discovery schedules, and platform governance, and mentor junior team members while driving the platform roadmap.

Requirements

• 7+ years of hands-on ServiceNow development and administration
• Expert knowledge of ITIL-based ITSM processes
• Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio
• Strong background integrating ServiceNow via REST/SOAP APIs
• Proven experience leading platform-level initiatives and technical decision-making
• Excellent analytical, debugging, and problem-solving skills

Nice To Haves

• ServiceNow CSA + one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery)
• Experience with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE

Responsibilities

• Own configuration, maintenance, and optimization of core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management
• Design advanced workflows, custom applications, and automations using JavaScript, Glide API, Flow Designer, and IntegrationHub
• Architect secure REST/SOAP integrations with enterprise systems
• Lead CMDB data modeling, Discovery schedules, and platform governance
• Mentor junior team members and drive platform roadmap

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed