ServiceNow Portal Developer
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. We are seeking a highly skilled ServiceNow Portal/UI Developer to own and enhance a customer-facing ServiceNow Portal. The ideal candidate will be an HTML/CSS/JavaScript expert with a strong eye for UI/UX design and a passion for creating modern, accessible, and user-friendly digital experiences. This role will also provide Salesforce and Pardot administration support for Outreach and Growth functions designed to attract and engage prospective customers.
Requirements
- Undergraduate degree or equivalent combination of education and experience.
- Expert-level knowledge of HTML and CSS.
- Proficiency with JavaScript.
- Strong UI/UX design and user experience development skills.
- Hands-on experience developing and enhancing ServiceNow Service Portal interfaces.
Nice To Haves
- ITIL Foundation certification or knowledge of ITIL principles.
- Familiarity with Section 508/EIR accessibility compliance.
- Experience with ITSM ticketing systems and processes.
- Experience working in Agile/Scrum environments.
- Experience working with ServiceNow system properties and update sets.
- Experience with ServiceNow workflows, scheduled jobs, and business rules.
- Knowledge of cross-browser compatibility and responsive/mobile interface development.
- Experience supporting continual service improvement through user experience analysis and alternative design recommendations.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification.
- Experience with Salesforce and Pardot administration is highly desirable.
Responsibilities
- Design, develop, maintain, and enhance ServiceNow Portal pages and widgets for existing and prospective customers.
- Develop modern, responsive, and intuitive user interfaces using HTML, CSS, and JavaScript.
- Optimize ServiceNow Portal search functionality using advanced tags, filters, and search configurations.
- Collaborate with the Service Catalog Manager to improve the overall Portal interface and customer experience.
- Support Salesforce and Pardot administration activities related to Outreach and Growth initiatives.
- Investigate user experience challenges and recommend alternative designs and solutions that support continual service improvement.
- Ensure Portal functionality and UI components provide a consistent experience across browsers and mobile devices.
- Apply accessibility best practices and support compliance with Section 508/EIR accessibility requirements.
- Work with ServiceNow configurations, including system properties, update sets, workflows, scheduled jobs, and business rules.
- Collaborate with cross-functional teams in an Agile/Scrum environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
