ServiceNow Platform Lead

Infosys•San Antonio, TX

21h•Onsite

About The Position

In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below: ⦁ Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders ⦁ Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives ⦁ Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes ⦁ Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables ⦁ Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency ⦁ Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities ⦁ Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective Your contribution to the team: ⦁ Demonstration of strategic mindset for delivering impactful, client-aligned projects ⦁ Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring ⦁ Problem-solving expertise and ability to steer project economics and delivery ⦁ Strong relationship with mid and senior level client stakeholders ⦁ Strong leadership abilities to foster team performance and growth ⦁ Commitment to cultivating a culture of learning and innovation

Requirements

Deep knowledge of ServiceNow platform architecture and functional knowledge including integrations and platform capabilities.
Multi-module experience (ITSM, ITOM, SPM, HAM, HRSD, etc.)
Experience in driving and presenting Platform modernization, AI/Now Assist, Value realization roadmap and strategy discussions on ServiceNow platform with clients
Managed Services Delivery Leadership - Incident, problem, change, release governance, SLA/KPI management, Offshore-onshore coordination, Operational excellence mindset
ServiceNow Technical Governance- Platform standards, Customization review boards, Upgrade readiness, technical debt management, Instance strategy
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

ServiceNow Certified System Administrator (CSA) — required.
ServiceNow Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, CMDB, HRSD, etc.).
ServiceNow Certified Technical Architect (CTA) — desirable.
ITIL Foundation certification (ITIL 4 preferred).

Responsibilities

Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective