ServiceNow Platform Engineer

Veterinary Emergency Group (VEG)•White Plains, NY

9h•$150,000 - $180,000•Hybrid

About The Position

As the ServiceNow Platform Engineer on the IT Infrastructure team, you will serve as VEG's senior technical owner of the ServiceNow platform, designing, building, and scaling enterprise solutions across ITSM, HRSD, Knowledge, and Virtual Agent. This is a deliberate new addition to the team, not a backfill. We're expanding capacity at the senior level to reduce single-point-of-failure risk and unlock a roadmap that one developer can no longer carry alone. You will function as the primary technical voice for ServiceNow at VEG, someone who can walk into a room with IT leadership, People, Operations, and Finance, lead the technical conversation, and translate ambiguous cross functional requirements into scalable platform solutions without needing a translator. You own outcomes, not just tickets.The ideal candidate brings deep, hands on ServiceNow expertise and the stakeholder maturity to match. You are a self starter who takes full ownership without constant oversight, communicates technical complexity clearly to less technical audiences, and writes clean, well tested, well-documented work that the whole team can rely on. You actively use AI development tools like Claude Enterprise and ChatGPT as force multipliers, not shortcuts, and you approach an existing platform with curiosity about why it was built the way it was before proposing what to change. This role is built to grow. The natural trajectory is toward a Principal ServiceNow Platform Engineer and, over time, a platform architect or enterprise systems lead as VEG scales.

Requirements

Deep, hands on ServiceNow expertise
Stakeholder maturity
Self starter who takes full ownership without constant oversight
Ability to communicate technical complexity clearly to less technical audiences
Ability to write clean, well tested, well-documented work
Actively use AI development tools like Claude Enterprise and ChatGPT as force multipliers, not shortcuts
Approach an existing platform with curiosity about why it was built the way it was before proposing what to change
Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

Responsibilities

Design and build custom applications, workflows, and configurations across ITSM, HRSD, Knowledge, and Virtual Agent in Non Prod, UAT, and Prod environments.
Implement ACLs, business rules, UI policies, and data policies.
Build and optimize Virtual Agent flows and AI-powered experiences.
Write and maintain automated tests, lead code reviews, and actively leverage AI development tools (Claude Enterprise, ChatGPT) to accelerate delivery, with the security judgment to apply them responsibly.
Serve as the senior technical partner for IT, Operations, People, and cross-functional leadership.
Lead technical discussions alongside the Senior ServiceNow PM and IT SaaS Architect, not just participate in them.
Translate business requests into technical specifications independently, manage the incoming request backlog, and set clear expectations on priority and timeline without needing the IT SaaS Architect to bridge the gap.
Build and maintain REST/SOAP integrations with platforms across VEG's stack, including Workday, Okta, and third party connectors.
Develop Flow Designer automations to eliminate manual handoffs and identify net new automation opportunities that improve the VEGgie experience without requiring headcount additions.
Handle reactive support, bug fixes, and platform upgrades.
Enforce development standards and security compliance.
Mentor team members through code reviews and pairing sessions.
Maintain technical documentation and Knowledge Base content so the platform never becomes dependent on any single person's tribal knowledge.