ServiceNow Mid Business Analyst

Bravium Consulting•Remote, Remote

4d•Hybrid

About The Position

Bravium Consulting is seeking a skilled ServiceNow Mid Business Analyst to join their team supporting federal government clients. This role acts as a bridge between technical delivery teams and business stakeholders, focusing on the end-to-end user adoption lifecycle. The ideal candidate will be a change agent, translating business challenges into agile user stories, configuring native adoption tools, and delivering comprehensive training programs to ensure broad corporate engagement with ServiceNow applications.

Requirements

3 to 5 years of verifiable experience functioning as a BA or Administrator within the ServiceNow ecosystem.
Minimum 2 years operating inside an Agile / Scrum framework utilizing modern management software.
Clear capability to breakdown complex technical system structures into relatable, everyday analogies for end-users.
Experience with ServiceNow Modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps.
Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field.
U.S. Citizenship is required.
Active Public Trust clearance or the ability to obtain one.

Nice To Haves

Micro-Learning Creation using tools like Camtasia or Snagit.

Responsibilities

Host stakeholder workshops, perform gap analyses, and build structured user stories with explicit acceptance criteria.
Coordinate closely with technical developers, architects, and product owners to groom backlogs and manage sprint scopes.
Map out functional adjustments across core modules like ITSM, ITAM and Employee Center Pro.
Design UAT test scripts, manage user testing cohorts, and validate feature performance prior to deployment.
Build and deliver interactive live trainings, virtual trainings, and standard operational guides.
Author, curate, and optimize user-facing resources within the internal ServiceNow Knowledge Base.
Produce quick-reference assets, videos, and documentation via tools like Camtasia or Snagit.
Draft organizational release notes, system announcements, and process change emails tailored to non-technical business partners.