ServiceNow ITSM Reporting and Analytics

Codetech • Grand Rapids, MI

2d

About The Position

Technology Service Integration is seeking an experienced ServiceNow ITSM Reporting and Analytics Consultant to accelerate implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform. The consultant will work directly with the Technology Service Integration team to establish a sustainable reporting framework using ServiceNow as the primary system of record and reporting platform. The role includes designing, configuring, implementing, and operationalizing ServiceNow reporting and analytics capabilities, while building long-term internal capability through hands-on delivery, mentoring, documentation, and knowledge transfer.

Requirements

• ServiceNow Certified Implementation Specialist - Platform Analytics certification, or the current ServiceNow certification.
• At least 5 years of hands-on experience implementing reporting and analytics solutions within ServiceNow.
• Experience with advanced report development, dashboard administration, scheduled reporting, drilldowns, and role-based reporting.
• Experience with indicator development, KPI configuration, analytics administration, dashboard development, executive scorecards, and data collection strategies.
• Experience with indicator creation and maintenance, scorecard development, breakdown configuration, targets, trend analysis, and forecasting.
• Experience with executive and operational dashboards, interactive analytics, and service-performance reporting.
• Experience with data validation, calculation logic, reporting accuracy, cross-table analysis, and identifying data quality gaps that affect reporting trust.
• Led or materially contributed to at least two enterprise ServiceNow analytics implementations.

Nice To Haves

• Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function.

Responsibilities

• Accelerate implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within ServiceNow.
• Work with the Technology Service Integration team to establish a sustainable reporting framework using ServiceNow as the primary system of record and reporting platform.
• Design, configure, implement, and operationalize reporting and analytics capabilities within ServiceNow.
• Develop internal capability through hands-on delivery, mentoring, documentation, and knowledge transfer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed