ServiceNow ITOM Lead

Codetech • Spokane, WA

2d • Onsite

About The Position

The ServiceNow ITOM Lead will provide domain architecture and technical guidance for ServiceNow ITOM projects in an enterprise-wide, multitier ServiceNow production environment. The role involves validating requirements, identifying discrepancies, designing solutions, recommending technical best practices, and assessing whether information and proposed solutions are accurate and feasible. The lead will participate in requirements-gathering meetings, provide input to developers, and guide and review ITOM implementation and customization end to end.

Requirements

• 8 to 12 years working with the ServiceNow platform in an enterprise-wide, multitier ServiceNow production environment.
• At least 8 to 12 years of experience in the IT industry.
• Hands-on experience implementing CMDB, Discovery, and Service Mapping.
• Hands-on experience with client and server APIs, including GlideDialogWindow, GlideForm, GlideAggregate, and GlideRecord.
• ServiceNow Administration certification.
• ServiceNow Implementation Specialist certification in Discovery, Service Mapping, or related tracks.
• Mandatory skills: ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow ITOM-Cloud Insights, ServiceNow ITOM-Discovery, ServiceNow ITOM-Governance, ServiceNow ITOM-ServiceMapping, and ServiceNow-Cloud Observability.

Responsibilities

• Validate requirements and highlight discrepancies.
• Design solutions and recommend technical best practices.
• Ensure information is accurate and feasible.
• Provide domain architecture and address the technical aspects of the project.
• Participate in requirements-gathering meetings and provide developers with input based on requirements.
• Provide end-to-end guidance and review of ServiceNow ITOM implementation and customization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed