About The Position
Kentro is hiring an experienced ServiceNow Integration Senior Developer to support Kentro’s VA ESOM – End Point Support and Operations Monitoring contract across the United States. This role is a hands-on technical lead who bridges ServiceNow platform architecture and delivery with a specialized focus on integrating ServiceNow ITOM/CMDB with a Kafka-based event/monitoring pipeline running on Kubernetes (AKS in Azure Government/GCC High). The ideal candidate is comfortable owning in-flight solutions with limited documentation, rapidly stabilizing and enhancing them, and collaborating with stakeholders to deliver secure, reliable capabilities into production.
Requirements
- Master’s degree computer science, electronics engineering or other engineering or technical discipline is required. An additional 10 years of experience may be substituted for the educational requirement for a total of 20 years of experience.
- 10+ years of hands-on ServiceNow experience, including development/configuration and platform integration work.
- Strong experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and CMDB; working knowledge of CSDM 5.0 concepts and CI relationship modeling.
- Experience designing and implementing integrations (REST/SOAP, IntegrationHub, scripted integrations, MID Server-based integrations).
- Working knowledge of Apache Kafka concepts (topics, partitions, consumer groups, offsets) and event-driven integration patterns.
- Hands-on proficiency in Python or Java for building integration services; familiarity with testing, packaging, and observability practices.
- Hands-on experience with Kubernetes and container tooling: Docker, Helm, kubectl; ability to debug deployments and runtime behavior.
- Experience working with Azure services supporting AKS workloads (e.g., ACR, Key Vault, networking) in a constrained/regulated environment.
- Scripting experience with at least two of: PowerShell, Bash, WMI-based scripting for discovery/probes.
- Strong troubleshooting skills and ability to take ownership of partially documented solutions and drive them to stable operations.
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
Nice To Haves
- ServiceNow certifications such as CIS-ITOM, CAD, CIS-CMDB, or IntegrationHub-related credentials.
- Confluent Certified Administrator for Apache Kafka (CCAAK) or Confluent Certified Developer for Apache Kafka (CCDAK).
- Experience operating or integrating Kafka on Kubernetes (e.g., Strimzi) and/or schema management practices.
- Experience with infrastructure-as-code (Terraform/Bicep) and Git-based CI/CD pipelines.
- Experience in federal IT environments (VA strongly preferred) and familiarity with Azure Government / GCC High constraints.
- Advanced problem-solving and analytical skills; strong root-cause analysis and incident triage capabilities.
- Clear written and verbal communication; ability to translate technical issues into stakeholder-facing updates.
- Impactful team player who enables the team to reach the end goal; comfortable mentoring and setting standards.
- Ability to balance architectural thinking with hands-on delivery and operational support.
Responsibilities
- Own the end-to-end design, development, deployment, and support of integrations between ServiceNow and Kafka-based event streams (e.g., ingestion into ITOM Event Management, routing, transformation, and enrichment).
- Develop and maintain Python- or Java-based integration services/microservices that publish/consume Kafka topics; implement resiliency patterns (retries, idempotency, DLQs), logging/metrics, and secure configuration management.
- Deploy, configure, and maintain Kafka clusters and related ecosystem components including Kafka Connect and Schema Registry; ensure high availability, performance, and operational reliability of the event streaming infrastructure.
- Implement real-time data transformations and stream processing using tools such as Kafka Streams, Apache Flink, or ksqlDB to support event-driven analytics and data routing requirements.
- Support the ServiceNow-to-Data-Lake pipeline via Kafka, ensuring reliable data ingestion into Azure Data Lake Storage (ADLS); implement data quality checks, manage data lineage, and enforce appropriate access controls and governance standards.
- Containerize services with Docker and deploy to Kubernetes (AKS) using Helm; troubleshoot runtime issues across pods, networking, certificates/secrets, and environment configuration in a restricted Azure Government environment.
- Implement and support ServiceNow ITOM capabilities including Discovery, Service Mapping, and Event Management; configure event rules/correlation, tuning, and operational dashboards.
- Design and maintain CMDB data model and governance aligned to CSDM 5.0; improve data quality, CI relationships, and ownership; ensure Discovery/Service Mapping results are correctly represented in CMDB.
- Develop and maintain custom ITOM Discovery probes/patterns and scripts (WMI, PowerShell, Bash) via MID Server to meet VA-specific discovery and monitoring requirements.
- Build and enhance ServiceNow integrations using IntegrationHub, REST/SOAP APIs, scripted integrations, and database integrations as required; coordinate credentials/secrets management and auditing.
- Support and extend ServiceNow custom applications and Service Catalog work (including rapid delivery of enhancement stories and break/fix support).
- Contribute to implementation and administration of SPM/DPM (Strategic Portfolio Management / Digital Portfolio Management) and Enterprise Architecture modules: configure data structures, workflows, roadmaps, and reporting aligned to stakeholder needs.
- Support ServiceNow Cloud Discovery for Azure and AWS, including configuration of credentials, schedules, and ingestion of cloud resources into CMDB/service maps.
- Establish and enforce practical DevOps practices for both ServiceNow and Kubernetes-based components: version control, CI/CD, release management, and environment promotion.
- Create/maintain architecture diagrams, runbooks, and technical documentation; perform knowledge transfer and ensure continuity for operational support.
- Collaborate with program leadership, product owners, and government stakeholders to refine requirements, estimate work, manage backlogs, and provide technical recommendations.
Benefits
- paid time off
- healthcare benefits
- supplemental benefits
- 401k including an employer match
- discount perks
- rewards
- education reimbursement for certifications, degrees, or professional development
- flexibility for you to take a course, complete a certification, or other professional growth and networking
- funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
- host and attend charity galas/events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
