Senior Lead, ServiceNow ITOM

Take-Two Interactive Software, Inc.•Austin, TX

23h

About The Position

As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will build a foundational system from the ground up, engaging with CMDB product and data owners to navigate diverse viewpoints, establish clear standards, and foster a culture of data integrity. Your work will empower the organization with accurate, actionable insights into technology assets within a fast-paced, creative environment.

Requirements

Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
Expert-level knowledge of Discovery patterns, credentials, and error handling.
Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management).
Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
Proven experience in data analysis, reporting, and complex data quality governance.
Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.
Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.

Responsibilities

Lead the implementation of CMDB and CSDM strategies, including the definition of CI classes, attributes, dependencies, and service mapping approaches.
Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection.
Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment.
Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions.