ServiceNow Implementation and Admin
About The Position
BCM One is seeking an experienced ServiceNow Administrator to help lead the implementation and launch of our new enterprise-wide ServiceNow platform. In this highly visible role, you'll help unify multiple ticketing systems into a scalable solution that simplifies work for our technicians and delivers a more seamless experience for our partners and customers. This is not a coding-focused role. We're looking for a customer-experience driven ServiceNow expert who can translate business needs into effective processes, workflows, and system requirements. You'll serve as a key partner to internal stakeholders, leadership, and our implementation team, ensuring solutions are aligned, scalable, and successful across the organization.
Requirements
- 4+ years of ServiceNow administration experience.
- Experience supporting or leading a ServiceNow implementation.
- Strong understanding of business process design and workflow optimization.
- Ability to gather requirements and translate them into effective solutions.
- Proven experience working across technical and business teams.
- Strong communication, organization, and project management skills.
- Bachelor's degree or equivalent combination of education and experience.
Nice To Haves
- ServiceNow Certified System Administrator certification.
- ITIL certification or knowledge.
- Experience with ticketing system migrations or enterprise platform implementations.
- Telecommunications, technology, or managed services industry experience.
Responsibilities
- Administer and support BCM One's ServiceNow platform.
- Partner with stakeholders to gather requirements and improve business processes.
- Translate business needs into scalable workflows and system solutions.
- Serve as the primary liaison between internal teams and implementation partners.
- Evaluate and manage platform enhancements, changes, and releases.
- Establish governance, best practices, and change management processes.
- Support platform adoption, training, and continuous improvement initiatives.
Benefits
- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401 (k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
- FMLA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
