Sr Engineer, Software Engineering - ServiceNow Platform Admin

Nationwide Mutual Insurance•Columbus, OH

15h•Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. As a ServiceNow Platform Administrator you are critical in the day to day management of the platform for Nationwide that includes Managing, configuring and maintaining the platform's stability, access, and workflows. Management of the SDLC process including the management of update sets, environment deployment and implementations. Cloning of environments from production to the lower environments Identifying and applying upgrades, patches and plugins Instrumental in the management of the mid-servers and integrations (including APIs) with other applications including discovery and event Key resource for license management and developing strategies for managing license usage, removing inactive entitlements, proactive monitoring to ensure licensing is not exceeded Creation and updating UI policies, client scripts, business rules, and workflows to align the system with organizational needs. Access & Security Management: Manage user accounts, roles, groups, and Access Control Lists (ACLs) to ensure secure data handling. Troubleshooting including diagnosing platform errors, and assist developers with advanced configurations. This role can also include development and deploying enterprise applications using the ServiceNow platform. Platform Development: Building scoped applications, custom workflows, and tailored modules within the ServiceNow environment. Testing & Debugging: Perform unit testing, regression testing, and User Access Testing (UAT). Collaboration: Work alongside stakeholders, business analysts, and process owners to translate business requirements into technical solutions. As a Senior Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications. Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Use DevSecOps practices, tooling, and techniques. Drive continuous improvement and learning through ongoing training, practice, and innovation. Manage project priorities, deadlines, and deliverables proactively.

Requirements

Certified System Administrator (CSA) credential.
1–3+ years handling day-to-day ServiceNow administration.
Foundational understanding of JavaScript, ITIL frameworks, and relational databases.
Experience with Angular, React, or similar modern UI frameworks.
Hands-on experience with core ServiceNow domains (e.g., ITSM, HRSD, ITOM, CSM).
Solid understanding of ITIL framework and DevSecOps principles.
Problem-solving ability, clear communication, and agile mindset.
Undergraduate studies in computer science, management information systems, or other related degrees are preferred. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
Two or more years of software engineering, analysis, or related technology experience.
Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript.
Knowledge of software development lifecycle.
Proven ability to tackle moderately complex business and development problems.
Ability to thrive in a team environment.
Regularly and consistently demonstrates Nationwide Values.

Nice To Haves

Insurance/financial services industry knowledge a plus.

Responsibilities

Managing, configuring and maintaining the platform's stability, access, and workflows.
Management of the SDLC process including the management of update sets, environment deployment and implementations.
Cloning of environments from production to the lower environments
Identifying and applying upgrades, patches and plugins
Instrumental in the management of the mid-servers and integrations (including APIs) with other applications including discovery and event
Key resource for license management and developing strategies for managing license usage, removing inactive entitlements, proactive monitoring to ensure licensing is not exceeded
Creation and updating UI policies, client scripts, business rules, and workflows to align the system with organizational needs.
Manage user accounts, roles, groups, and Access Control Lists (ACLs) to ensure secure data handling.
Troubleshooting including diagnosing platform errors, and assist developers with advanced configurations.
Development and deploying enterprise applications using the ServiceNow platform.
Building scoped applications, custom workflows, and tailored modules within the ServiceNow environment.
Perform unit testing, regression testing, and User Access Testing (UAT).
Work alongside stakeholders, business analysts, and process owners to translate business requirements into technical solutions.
Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices.
Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Use DevSecOps practices, tooling, and techniques.
Drive continuous improvement and learning through ongoing training, practice, and innovation.
Manage project priorities, deadlines, and deliverables proactively.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire