Servicenow Engineer
About The Position
We are seeking an experienced ServiceNow Lead Engineer to support a large-scale ServiceNow integration and migration initiative as part of the ongoing integration. This role will provide technical leadership for the consolidation of approximately 8,000 users onto a single ServiceNow platform, ensuring the successful alignment of processes, data structures, CMDB architecture, and ServiceNow capabilities. The ideal candidate will combine deep ServiceNow technical expertise with strong process analysis and stakeholder engagement skills. This individual will partner closely with ServiceNow SMEs, process owners, business analysts, developers, and leadership teams to define migration approaches, evaluate current-state operations, and execute transition plans across multiple ServiceNow functional areas.
Requirements
- Servicenow
- Servicenow technical expertise
- Strong process analysis skills
- Strong stakeholder engagement skills
Responsibilities
- Lead technical planning and execution of the ServiceNow integration and migration program.
- Partner with stakeholders to establish migration roadmaps and transition strategies.
- Assess current-state ServiceNow implementations and develop recommendations for consolidation into a single ServiceNow instance.
- Identify technical dependencies, risks, and mitigation strategies throughout the migration lifecycle.
- Serve as the primary technical advisor for ServiceNow integration workstreams.
- Design and oversee migration activities across ServiceNow environments.
- Evaluate and align ServiceNow configurations, data models, user groups, roles, workflows, and service structures.
- Support integration and migration of core modules including: IT Service Management (ITSM), Incident Management, Change Management, Problem Management, Service Catalog, Knowledge Management, Governance, Risk & Compliance (GRC).
- Assess business-specific ServiceNow processes and determine whether they should be migrated, redesigned, consolidated, or maintained as separate scoped applications.
- Collaborate with process owners and SMEs to understand existing workflows and operating models.
- Analyze process differences between environments.
- Facilitate workshops to define future-state processes and migration requirements.
- Develop transition and implementation plans for process harmonization efforts.
- Provide recommendations for process optimization and platform standardization.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
