ServiceNow Engineer
About The Position
Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos. The ServiceNow Engineer provides engineering, administration, configuration, integration, workflow, reporting, and optimization support for the FOCUS ServiceNow environment. The position supports ITSM and ITOM capabilities and enables effective management of incidents, requests, knowledge, configuration, assets, SLAs, dashboards, and service-management workflows. The position works closely with TSA platform and process owners to troubleshoot platform issues, implement approved enhancements, improve automation, and ensure ServiceNow supports reliable, measurable, and auditable service delivery.
Requirements
- Bachelors degree and 4+ years of prior relevant experience. Additional years of experience my be considered in lieu of degree.
- Relevant experience supporting ServiceNow engineering or ITSM/ITOM functions in an enterprise or federal IT environment.
- Demonstrated experience configuring or administering ServiceNow.
- Strong analytical, communication, documentation, organization, and problem-solving skills.
- Experience supporting enterprise service management processes and workflows.
- Ability to work effectively with technical, operational, government, and contractor stakeholders.
- Ability to obtain and maintain TSA Suitability
- Ability to obtain and maintain Public Trust Security Clearance
Responsibilities
- Administer and configure ServiceNow workflows, integrations, dashboards, reports, and service processes.
- Support incident, request, knowledge, configuration, asset, and service management processes.
- Develop and implement approved workflow enhancements and automation.
- Support integrations between ServiceNow and approved operational, endpoint, asset, monitoring, and other systems.
- Develop reporting and dashboards supporting SLA, service performance, operational, and management requirements.
- Support CMDB data quality, configuration management, service mapping, and related ITSM/ITOM activities.
- Troubleshoot ServiceNow platform and workflow issues.
- Coordinate platform issues and enhancements with TSA ServiceNow stakeholders and process owners.
- Support testing, validation, deployment, documentation, and rollback procedures for platform changes.
- Analyze workflow and service data to identify process inefficiencies and improvement opportunities.
- Support continuous improvement of ITSM processes and ServiceNow capabilities.
- Maintain accurate technical and operational documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
