ServiceNow Engagement Lead (ITSM/CSM/ITOM/SPM)
About The Position
CRI Advantage is seeking an experienced, client-facing ServiceNow Engagement Lead to support its growing ServiceNow practice. The role leads solution design and technical delivery across complex implementations for public- and private-sector clients, with solutions spanning ITSM, CSM, ITOM, and SPM. The Engagement Lead guides stakeholder discussions and development teams, supports pre-sales activities, and ensures delivered solutions follow platform best practices and align with business objectives. The position is remote and requires U.S. citizenship. Candidates must be able to lead client meetings, workshops, and presentations clearly and confidently in English. Required active certifications are ServiceNow Certified System Administrator (CSA), at least one Certified Implementation Specialist (CIS), and Certified Application Developer (CAD).
Requirements
- At least 8 years of ServiceNow implementation, development, or administration experience.
- Demonstrated experience leading technical teams and engagements.
- Hands-on experience with ITSM, CSM, ITOM, and/or SPM.
- Strong ServiceNow development and configuration experience, including JavaScript, workflows, UI policies, and integrations.
- Experience with REST, SOAP, and JSON integrations.
- Strong understanding of ITIL and Agile/Scrum.
- Active ServiceNow Certified System Administrator (CSA) certification.
- At least one active Certified Implementation Specialist (CIS) certification.
- Active Certified Application Developer (CAD) certification.
- U.S. citizenship.
- Ability to clearly and confidently lead client-facing meetings, workshops, and presentations in English.
Responsibilities
- Lead technical delivery across ServiceNow implementations.
- Facilitate client-facing workshops, solution discussions, and design sessions.
- Partner with project managers, business analysts, and stakeholders.
- Guide development teams through Agile delivery, including sprints, backlog, and releases.
- Design and configure workflows, automation, dashboards, and integrations.
- Support pre-sales efforts, including demonstrations and proof-of-concepts.
- Deliver training and documentation to clients.
- Ensure alignment with platform best practices and business objectives.
- Lead client-facing meetings, workshops, and presentations in English.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
