ServiceNow ITSM Developer
About The Position
Seamless Migration is seeking a career- and customer-oriented ServiceNow ITSM Developer to join its team. The role focuses on developing, configuring, and supporting ServiceNow ITSM capabilities, including core service-management modules, catalog and fulfillment experiences, workflows, integrations, portal experiences, and platform automation. The developer will also support upgrades, testing, release management, and production troubleshooting, while following platform best practices and minimizing technical debt. The position is 100% remote within the United States. Seamless Migration is a Service-Disabled Veteran-Owned Small Business founded in 2021 to help organizations through automation, using agile methodologies to deliver solutions that evolve with clients’ business needs.
Requirements
- 3–5 years of hands-on ServiceNow development experience with a strong ITSM focus.
- Solid knowledge of ITIL processes and how they map to ServiceNow.
- Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations.
- Experience with Flow Designer, Service Portal, and Automated Test Framework.
- Ability to translate business requirements into technical designs and clear user stories.
Nice To Haves
- ServiceNow CSA, CAD, and CIS-IT Service Management certifications.
- ITIL 4 Foundation.
- Experience with ITOM, including Event Management or Discovery, or Hardware Asset Management.
- Exposure to Now Assist or generative AI features on the platform.
Responsibilities
- Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
- Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer.
- Develop and maintain SLAs, assignment rules, notifications, and approval workflows.
- Customize Service Portal and Employee Center experiences, including widgets as needed.
- Build integrations with monitoring, collaboration, and identity tools such as Teams, Slack, and Azure AD/Entra ID using IntegrationHub and Scripted REST APIs.
- Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases.
- Write server- and client-side scripts while following platform best practices and minimizing technical debt.
- Support upgrades, create ATF tests, and manage releases through instance stack environments.
- Troubleshoot production issues and provide tier-3 platform support.
Benefits
- 100% paid medical, dental, and vision for the employee.
- 6% 401(k) match, vested immediately.
- 29 days of PTO.
- Flexible work schedule.
- Tuition and certification reimbursement.
- Growth opportunities within an emerging defense company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
