ServiceNow ITSM Developer – Change Management
About The Position
CTG is seeking a ServiceNow ITSM Developer for its client, with a primary focus on Change Management. The role is located in Dallas, Texas, and has an 11-month duration. The developer will develop, configure, customize, and enhance ServiceNow ITSM applications. Work includes building and maintaining change workflows, models, approvals, and CAB processes; developing platform flows and scripts; integrating ServiceNow with external systems; and troubleshooting and optimizing the platform. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Requirements
- Hands-on experience developing and configuring ServiceNow ITSM, with a strong focus on Change Management.
- Experience implementing change workflows, automating approvals, and customizing ServiceNow applications.
- Experience with scripting, integrations, troubleshooting, and platform enhancements.
- Excellent verbal and written English communication skills.
- Ability to interact professionally with a diverse group.
Nice To Haves
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Responsibilities
- Develop, configure, customize, and enhance ServiceNow ITSM applications, primarily Change Management.
- Build and maintain Standard, Normal, and Emergency Change workflows, Change Models, approval processes, and CAB workflows.
- Develop and maintain Flow Designer flows, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Integrate ServiceNow with external systems using REST APIs and support CMDB integrations.
- Troubleshoot issues, optimize workflows, and support ongoing platform enhancements.
