Senior Lead, ServiceNow ITOM

Take-Two Interactive Software•Austin, TX

20h

About The Position

Take-Two Interactive is seeking a seasoned ServiceNow IT Operations Implementation Specialist to execute its evolving CMDB strategy, governance, and infrastructure roadmap. The role will build a foundational system from the ground up, working with CMDB product and data owners to establish standards, navigate differing viewpoints, and promote data integrity. The position will help the organization gain accurate, actionable insights into technology assets in a fast-paced, creative environment. The role leads implementation of CMDB and CSDM strategies, manages the lifecycle of ServiceNow Discovery and Service Mapping, builds integrations and automation, and oversees CMDB health and data quality. It also identifies opportunities to apply generative AI and agentic workflows to IT Operations, while connecting technical infrastructure teams with business stakeholders to develop scalable solutions.

Requirements

Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer skills.
Expert-level knowledge of Discovery patterns, credentials, and error handling.
Strong understanding of ITSM, ITAM, VR, and ITIL, particularly CI and asset lifecycle management.
Familiarity with cloud platforms such as AWS, Azure, and GCP; virtualization, including hypervisors and containerization; and Infrastructure as Code.
Proven experience in data analysis, reporting, and complex data quality governance.
Exceptional interpersonal and leadership skills, with a track record of building consensus across diverse teams.
Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to improve team productivity.

Responsibilities

Lead implementation of CMDB and CSDM strategies, including defining CI classes, attributes, dependencies, and service-mapping approaches.
Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network and security settings, probes, patterns, and schedules.
Build and maintain integrations through IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
Identify and implement opportunities to use GenAI and Agentic Workflows in IT Operations for alert analysis, remediation, and data anomaly detection.
Oversee CMDB health maintenance, data normalization, and reconciliation to support a self-healing IT environment.
Bridge technical infrastructure teams and business stakeholders, translating operational challenges into scalable, AI-driven solutions.